5G home internet keeps dropping

This service is so HORRIBLE!!! I can't even cancel it. After factory resetting the gateway, I couldn't get it to connect to the tower; even if it did, it would drop whenever any device connected to it. I called customer service to cancel. They asked me for a pin. I had never setup a pin. I had to go to a store where they promptly said they don't take care of pins. I called back customer  service and a rep asked me to have the store identify myself and they will reset the pin. I visited the store again. This time my pin was reset. The rep on the phone said it will take 24 hours to process the return label, but there was none in my email after 24 hours. I called customer service again and they said they need to transfer me to the home internet line and I was on hold for over 30 mins. 

I am going to file a complaint with the FCC and also contact a law firm. This sort of treatment and product service is begging for a class action law suit.