Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Similar to others, I am having dropped internet on my Gateway. When it's connected, I'm very happy with my service. The problem is that it drops during important Zoom calls.
My computer is hard wired to the Gateway via ethernet and during Zoom calls I disable the computer's wifi. When it disconnects, I quickly turn my Gateway off and back on. Can rejoin the Zoom call within 2 minutes. The disconnects are inconsistent. Sometimes I won't have any. Sometimes I've had it happen once per hour.
Here is a screenshot of my signal info:
I've read most of the responses on this thread regarding over heating and also using Cellmapper. How can I use this information to zero in on the problem and what can I do about it?
