Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
I spoke with a T-Mobile tech this afternoon and was able to switch back to our 4G LTE gateway. That solved the problem, our signal was restored without any problems. Apparently T-Mobile is in the process of upgrading their towers so they are compatible with the new 5G gateways but they haven't completed the process in all areas. As it was explained to me the new 5G gateways are supposed to receive either the old 4G LTE signal or the newer 5G signal but for whatever reason our unit didn't receive either very well.
