Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
I am having the same disconnect problem. I have called support 8 times, and they have sent out two replacement gateways. Same problem. I have a consistent good signal. I can go a couple of weeks with no disconnects and then have a few days in a row where I am restarting the gateway multiple times just to get internet service.
The customer support all use the same flow chart and I get to the same place every time. They have me to a factory reset followed by a speed test and then say we will call back tomorrow to see how things are working. Usually it disconnects right after I hang up with them.
I am think it is time to consider an alternative ISP.
