Forum Discussion
Arcadyan KVD21 5G internet device will never connect to 5G tower
My cell phone and my Arcadyan KVD21 are sitting next to each other. The cell phone shows a connection to a 5G tower with 3 bars. The Arcadyan KVD21 always shows a 4G, 3-bar connection. The spe...
I'm having the same issue- three bars on the Arcadyan gateway I just upgraded to but no 5g connection. And download speeds as low as 1 Mbps in the evenings. Tech support claims the 5g tower I had been connecting to is undergoing "upgrades" but they've said this everytime I've called before. I wish they'd just be honest and admit their network can't support the load. If I had a choice I'd cancel but options are limited where I live. It's just been a very frustrating experience. I have Verizon for my phones and considered switching to TMobile, but not going to based on this poor service.
