Forum Discussion
T-Mobile Home Internet Connection Quality
I just signed up for the home internet and received the gray gateway with the LCD touch screen on top. The gateway itself says that I have 4/5 bars for connection, which according to the app would be...
The device appears to show signal strength for the strongest connection, either the primary signal (which is required and always 4G) or the secondary signal (which if present is always 5G). The app shows the strength of the primary signal (the app does not show anything about the secondary connection, though an app update will probably add that at some point).
If you look in the web admin interface (http://192.168.12.1 - using the login information on the bottom of the gateway, unless you changed it) you will see both primary and secondary connection information.
Based on your description you probably have a “weak” (2 bars) primary 4G signal and a “very good” secondary 5G signal.
Note: at some point in the future T-Mobile theoretically could enable stand-alone 5G and a 4G signal wouldn’t be required, but that’s not how it works right now.
If you're not having any problems, like disconnection, intermittent extreme slow downs, etc. just leave it alone and enjoy. If you have problems, use the info from the web interface to try and improve the location and orientation to get a better primary signal, but your 5G connection might then suffer.
