Suddenly slow home internet.

Easy fix??? How often are we expected to "fix"? Sometimes it works and sometimes it does not. I don't want to but if it does not became more reliable it's back to overpriced cable for me

It depends of the country. And you are so wrong about the "disadvantage" tying up bandwidth. Those low cost programs have limits to them. Stop blaming people who can't afford Internet and start blaming the companies who keep holding back technology so that they can continue to jack up the prices in the first place. Your criticism is misplaced. You sound like the type that would reject universal healthcare because the "disadvantage" might also get universal healthcare.

When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I'm thoroughly disgusted with T-mobile's service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I've considered going back to my DSL service and buying a dual WAN router to combine two separate ISP's. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.

This has been a common issue for many of us.  It is easy to fix.  Turn off your gateway. ( push that little button in the back of the unit.)  If you can unplug it from the wall too.  Give it 2-5 minutes and restart.  it will be back to what you expect.  It the early morning while the house is sleeping and I get up and use the T-Mobile app on my phone, go to on the bottom "more" and hit reset gateway.  This will reset your internet and clean out your components.  This 5G phenomenon is so new and T-Mobile is rushing to get their network to be its best, it is all growing pains.

BlueSurf wrote:

This has been a common issue for many of us.  It is easy to fix.  Turn off your gateway. ( push that little button in the back of the unit.)  If you can unplug it from the wall too.  Give it 2-5 minutes and restart.  it will be back to what you expect.  It the early morning while the house is sleeping and I get up and use the T-Mobile app on my phone, go to on the bottom "more" and hit reset gateway.  This will reset your internet and clean out your components.  This 5G phenomenon is so new and T-Mobile is rushing to get their network to be its best, it is all growing pains.

Maybe going slightly faster but not back to normal. 

I'm having this problem now. Call T-Mobile everyday but the problem has persisted for over 3 weeks now!

So I'm also having the same issues reported here. Had the 5G home internet for around 3 months now with great speeds. Suddenly for the past 3 weeks it's been terrible. Can't stream TV or use wifi for my computer or tablet. I previously had Spectrum for around 7 years and NEVER had issues. TMobile was such a good price and I kept my spectrum for one full month of overlap before canceling just to be sure the TMobile was adequate. Now I've been on the phone several times with long wait times just to be told to reset the modem and try moving it around to different locations. I'm convinced that they are throttling me to a lower prioritization now that I'm "hooked". I'm not using massive amounts of bandwidth but still the contract is for unlimited anyways. I guess I'll need to cancel and go back to Spectrum. It's very disappointing :(

You mean 100 Megabits or 100 megabytes? 12Megabytes = 100 Megabits. Download speeds from the browser are most often given in terms of bytes/sec but ISPs provide speed in bits/sec because it looks better :)

If you are getting 100 MegaBYTES/sec that would be 800 Megabits/sec. That’s kick butt!! Almost as fast as Google Fiber’s 1Ggiabit/sec service.

You’ll get the best link speed if your device is as high as possible and away from solid metal surfaces by a few feet (i.e., don’t put this on top or right next to a metal filing cabinet).

JoeFM wrote:

When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I'm thoroughly disgusted with T-mobile's service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I've considered going back to my DSL service and buying a dual WAN router to combine two separate ISP's. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.

its about prioritization. after you are 'satisfied' with your first month, you now get to enjoy bottom of the barrel priority on the tower which results in this clear throttle and packet slowdown.  Call in to fix? they can't tell you how they fix it, they just manually assign your priority to capture you saying on a recorded line, oh wow its working again. then back to this.  If you can get a broadband option in your area, it's worth the extra cost for the reliability. Otherwise get the mobile hotspot, then at least you can have priority access to the tower even if it means having a data cap.

I've had TMobile internet for 3 weeks. Consistently get less than 1mbps download between 4pm and midnight. Right now at 7pm, download speed is 0.12 mbps. This service is not worth $50 a month. Spectrum cable just lowered their internet to $49.95 and I'll be switching before the next billing cycle. This 5g internet is all hype and no substance