Suddenly slow home internet.

I started out getting speeds at or over 100 Mbps.  Today I am getting speeds at less than 4 Mbps and that is the fastest it has been all day.  Absolutely horrible...near useless for my needs.

Same here, Lake Norman NC. Something is going on, it's not just my home internet but my phone as well, I'm about a ¼ mile from a 5G tower and can visually see it with the gateway by the window in direct path of the tower. 

Had excellent 150-200 down 50-90 up for months straight. Last two days have completely tanked with no real answer from support. 

yavenay wrote:

What's disgusting is that there other countries that have faster speeds. This is ridiculous and embarassing to us as a country that in the year 2022 our internet speeds are so low. I think the average speed in the US is 26 mbps but even that speed is unpredictable for most of us no matter who is the isp.

Other countries do not have “Broadband For Everyone” programs, where free or low-cost internet is made available for the “disadvantaged”, which increases the cost for all other users and ties up net bandwidth.

I got this gateway on January 5th and it was slow at first, but then jumped up to 120Mbps, so I thought I may be able to finally cancel my $60/month 200Mbps cable internet, and called them to do so. They offered me another year of $45/month 200M, but I persisted and then they offered me a year of $35/month 100Mbps speeds, but I already had this device and felt committed so I am returning their modem tomorrow and my service with them ends on the 20th.

NOW, however, my internet just went out completely last night, and repeated unpluggings of the gateway did not work, and the final one did, but speed was 1Mbps. I called and talked to someone and they diagnosed it from afar, and then had me turn it back on and test the speed, and it was now 106Mbps. They claimed I was on a problematic tower that they knew about, and he was now "locking" me into the better one, and this shouldn't happen again.

I got on this morning, and speed was back down to 1Mbps and even 0.26Mbps!! I don’t know what to do, my wife and I both work at home, and need consistent, reliable internet. 

I don't now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back, or stick with it and try to glean some tips from this forum, but I don't know if it's worth it. How difficult is the return process, and what happens with my bill if I'm supposed to autopay the first one on the 21st?

BreBro wrote:

I don’t now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back ...

Take the offer from the cable internet company.  You already have the equipment, it is cheaper, and much more reliable, especially if your jobs depend on it.

Add me to the list also...speed dropped by factor of 30. Can only muster 2Mbps download and lost my secondary connection. This happened suddenly and tech support has no clue. Waiting on new gateway but I dont think that is the issue. My neighbor is having same issue also.

Its hard to believe that no one at T mobile can tell me why or how to fix it. 

The erratic speeds so many are talking about seems to becoming a much more prevalent trend with the T-Mobile home internet solution. Well, based upon what appears to be a real up tick on the community regarding the behavior it seems to be pretty common topic of conversation. Many reports have the hallmark of tower equipment behavior not as much with the gateways themselves. If you add the gateway short comings, the disruptive issues due to tower deployment and problems getting reliable responses from support it seems like a recipe for a fire. This is not playing to win.

If the speed is dropping off and the 5G secondary signal is lost then both up and download are on the 4G LTE frequency. It seems to be very characteristic of work being performed on the tower equipment. The 4G is commonly used for upload and the 5G is used for the download when both are present. If the problem is with delivery of service at the tower there is not much you can do other than call T-Mobile support and report the problem. They may or may not be able to resolve the problem. It depends upon the problem location and cause. 
It seems the engineers work on the cell tower equipment during normal business hours so service disruptions are pretty obvious. Once the do get the tower delivery right usually service delivery is pretty stable

I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I've been on the phone eight or nine times for at least an hour each time, with every "specialist" having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I'm in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that's designed to do one thing, can't even do that thing? Nobody can explain why it doesn't work because all of the hardware is good. (I'm on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they're throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i'm getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it's a software issue. Even though I've been reassured by all the techs I've talked to that not only is throttling not a thing, they don't have a way to do that. Well you as a tech probably don't, but the software sure seems to.

Fix this tmobile! This is unacceptable!

Well I sign up the for the home business internet with t-mobile over a year  ago. I had a Nokia router and it work fine. I had download way over a 100 and upload was 50 or better. Never had an issues. Then here came June 19 2023. My internet suddenly start acting stupid. I was barely getting over 50 down and up 10.  This is way unacceptable not worth 50 dollars a month. I been through 3 routers new one coming soon to see if it fixes the issue. File and fcc complaint and fuss I have a 60 dollar credit on my bill. If I wanted to pay for horrible service like this for 50 dollars. I call frontier and have worse speed like this  my advice to everyone in here that is having the same issue as me. I advise everyone to file an fcc complaint. Then maybe they will fix stuff