VMWare Horizon Client Remote Desktop Issue

They said it was not there issue (it is) but would check some ports and latency issues and get back to me.  If this doesn't fix the issue I will be looking in to a new isp

Just curious. Did they see the information you recorded? In the behavior with the failures for Netflix clients to be able to stream the packet captures two users did reflect the HTTPS port 443 fails to connect. On the one he uses Comcast and it works and when he tries to connect to Netflix to stream with T-Mobile it fails and the failure is clearly the inability to connect to the HTTPS server.

It would not surprise me if someone made a mistake that causes the problem either in gateway firmware or in their filtering. An actual packet capture of the initiation of the connection process would probably have the same signature. 

The thread is: Netflix is no longer streaming  (It can’t establish the HTTPS session start.)

Steve319 wrote:

Is anyone else experiencing issues connecting to a remote desktop via VMWare Horizon Client? I have been using the Nokia Trashcan for about a year now and up until mid October, I had no issues establishing a connection through VMWare. However, when I tried to log in yesterday I kept receiving access denied errors and disconnects before even getting to my remote desktop. I had good signal and no other issues with any other software. Today I took my laptop to the office and was able to remote in with no problems so I think that would eliminate the possibility of the issue being related to VMWare or my laptop.

They are aware of the issue and do not have any solutions. They sent new boxes and stated it will work, but did not. Then they stated they will not support outside vm connections. 

Before you pull the rest of your hair out try changing the DNS on the client to quad9s 9.9.9.9 and just give it another try. I am pretty sure the VMware client is using HTTPS for the session and it may help. Outside connections to the local home network will be a problem due to the 464XLAT they use. Port forwarding is a bit of a problem with their network as they extensively use IPv6 and to translation back and forth between IPv4 and IPv6. 

If that has no positive impact it is not related to DNS resolution due to the DNS coming from the gateway IP address. I use quad9 for my DNS and it works quite well. CloudFlare is anther or Google. The public DNS servers are a better choice in my opinion and you can set your clients as such and it will hurt nothing.

I'm also experiencing this issue.  Good thought re: DNS, but I've tried changing my laptop to quad9s and am still having the issue.  It doesn't happen when I go to a friend's house (who has Comcast, yuk), and it still happens to me even when I'm connected directly to the t-mobile gateway (instead of to my home router), so I'm also pretty confident that this is a T-Mobile issue.

Just talked with tech support and they mentioned it it not something they are supporting and there is no plan in the near future to support it. I guess I'll have to revert back to my previous ISP as this app is critical for me. I don't use it everyday but I can't go to the library or tether to my phone, other provider, every time I need too. In addition I still have the connection issue with Netflix.  At least I'm still in my free trial period.

I would guess if it was working and is not not working it is due to some port blocking that T-Mobile is doing. Some users are still having issues with Netflix and I don't believe it has anything to do with Netflix. I am pretty sure the VMware client sets up a session with HTTPS and given how many types of applications use HTTPS I would guess it is a blocking issue on ports for the return traffic back and forth between the server and client. 

They might be able to allow it but do not want to. There might be some specific security considerations that they have concerns over with 3rd party actors trying to penetrate the networks. Others seem to have encountered the same issue. 

 Trouble Ticket # 67531560, here is the T-Mobile ticket if you want to call in to see if you can get any other info. As of right now they will do nothing to fix it.

As of last weekend Netflix is working well on all my equipments and VMWare Horizon Client Remote Desktop is connecting and working well.

Interesting. There were some issues with Netflix delivery and it appeared to be some port blocking possibly or maybe it had something to do with DNS resolution. They never actually share information about the major interruptions. The Netflix one caused quite a stink. Don't mess with my streaming was the scream heard. I would bet the two were related to the same mistakes.