Samsung S24 Pre-order Issues with Samsung

I have been having issues with T-Mobile since the beginning of the year. Their customer support is HORRIBLE!!! It is the worst I have ever experienced with any company I have ever dealt with, including non cellphone company's. They had me under a business account; I do not or ever owned a company.  I have four phones in my account (wife and kids). They all upgraded their iphones. I'm an android guy so they recommended that I wait for the s24, so I did. I also changed our account to the Go5G Plus 55. I can access the account through the app, but not online. Online it keeps opening the business account, that I no longer have. Their customer support put in a couple tickets and nothing. I was on the phone with them so many times and for hours at a times. I regret renewing/upgrading with them. 

I just ordered the new s24 Plus with Samsung. It was half the price of what T-Mobile offers. I am also getting two cases with screen protectors from a $75 disciunts Samsung also offered. I wish I would have known sooner and before I renewed with them. Now I am stuck with them for the next two years. This company is one of the worst! Their customer reps stateside have more knowledge about their products and how to help, unfortunately there is no real way to ensure you get one in the US.