Forum Discussion

KeithB's avatar
KeithB
Visitante
Hace 24 horas

No se reconoce el número de IMEI. Vuelve a intentarlo

Hi, I'm trying to trade in a OnePlus 8 5G for a Pixel 9 phone. When I get to the step to input the IMEI I get the following message "The IMEI number is not recognized. Please try again" I am unable t...
syaoran's avatar
syaoran
Transmission Titan

Did you purchase it from T-Mobile, direct from OnePlus, Amazon. BestBuy, or somewhere else? If it's an international model.  That might be why.  

KeithB's avatar
KeithB
Visitante
Hace 22 horas

It was purchased from OnePlus.

  • syaoran's avatar
    syaoran
    Transmission Titan
    Hace 22 horas

    That is more than likely why then.  The device IMEI is not in the T-Mobile system to accept for a trade-in.  Try reaching out to T-Mobile via DM on Facebook or Twitter to see if they can manually process the trade for you.