Forum Discussion

KeithB's avatar
KeithB
Visitante
Hace 24 horas

No se reconoce el número de IMEI. Vuelve a intentarlo

Hi, I'm trying to trade in a OnePlus 8 5G for a Pixel 9 phone. When I get to the step to input the IMEI I get the following message "The IMEI number is not recognized. Please try again" I am unable t...
KeithB's avatar
KeithB
Visitante

It was purchased from OnePlus.

syaoran's avatar
syaoran
Transmission Titan
Hace 22 horas

That is more than likely why then.  The device IMEI is not in the T-Mobile system to accept for a trade-in.  Try reaching out to T-Mobile via DM on Facebook or Twitter to see if they can manually process the trade for you.