Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's coding. These steps have successfully duplicated the problem on five different browsers, including Windows/Edge, Windows/Firefox, Windows/Chrome, MacOS/Safari, and IOS/Safari: 1. Start at: https://prepaid.t-mobile.com/prepaid-internet 2. Click on First GET STARTED button right in center top of page, takes you to: https://prepaid.t-mobile.com/plan-detail/mobile-internet 3. Select any plan (I used the first one, 2GB/$10 for testing). 4. In the popup, select NEW CUSTOMER. 5. You're now in PRODUCT SELECTOR with your plan selected. Scroll to Device, Choose Bring your own device. 6. Click on the newly-exposed tab "Lets connect your device with this line!" 7. Skip IMEI check (My T-Mobile iPAD isn't recognized by the system, but that's a database issue, separate from this.) 8. Tell the system you have a T-Mobile SIM card, input your SIM card number. Verify and click CONTINUE. 9. On the next screen, put in your new email address, choose a PIN, and put in your contact information. Click CONTINUE. 10. Now you're at https://prepaid.t-mobile.com/cart/line-setup, which is the page with the problem. 10A. Put in device nickname. 10B. Choose get a new number. 10C. Opt-in to E911, input address. 10D. Select ZIP code for Primary Place of Use PPU. AND... the bug: 10E. Observe that the PRIMARY NUMBER MENU is *disabled* (greyed out completely), and unable to be input or selected. 10F. Observe that the CONTINUE button is ALSO *disabled* (greyed out completely), and unable to be selected. The only choice at this point is "EDIT CART', which takes you back two pages to step 8, above. In short it is impossible to get past this point on any computer or browser, and is therefore impossible to self-active a Prepaid Mobile Internet line with your own SIM card as a new account on the T-Mobile website. Please advise!
Reactivate my canceled line
I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited. "I forgot to refill my prepaid line today. Earlier, I received an email informing me that my line has been canceled. To reactivate it, I was instructed to visit the t-mobile.com website or call the 1-800 number. However, I couldn't find a solution on the website, and when I called, I was kept waiting on hold without any assistance. Should I persist and try again, or should I give up and buy another SIM card during my next visit?
re-activating a canceled line from abroad
Hi, I'm a student and I studied abroad this year. I cancelled (not suspended) my T-mobile line when I left the US. I still have the SIM card. I'm coming back to the US soon and I'd like to re-activate my line with my old sim card. Can I do this without having to call T-mobile from an international number? I'd like to do this ASAP before I return. Thanks in advance for your help.
Activar cuenta
Approximately a month ago my dad purchased a phone and a number for me inConnecticut. I have traveled Turkey and currently now I am in turkey. I needed to restart my phone so unforunately my cell number and phone are needed to be re matched by your company, for proper use. How may you help me to activate my phone/cell number?
