T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. ¿Qué hago?
Unlocked phone was locked and I want it unlocked now
I purchased a factory unlocked galaxy s22 from best buy nearly two years ago and had a no contract phone plan through Metropcs, which later, years after I signed up with metropcs, became metro by tmobile. I canceled my service with Metro by Tmobile and started a plan with xfinity mobile but I am unable to switch my esim because it says my device is locked and ineligible for unlock. ? Tmobile doesn't own my device and is holding it hostage. I need to be able to communicate with my family and business associates and you are directly hindering that. I will never use your mobile or other service and will always go out of my way to recommend that others find a better service provider, one that won't try to hijack and their device without their knowledge. When Tmobile took over they locked my phone to their network and now I am hearing that I need to provide proof that I didn't purchase the phone from Tmobile? The phone was not purchased from a mobile carrier at all for this exact reason. So that I could switch networks when I wanted to without going through this nonsense. I have filed an informal complaint with the FCC regarding this matter and will gladly escalate it to a formal complaint and go as far as is necessary to ensure that Tmobile undoes this injustice and is held responsible for their actions. This is unacceptable. You have no right to hold my device hostage like this when I purchased it outright from a retailer as an unlocked device, not to mention that I was only affiliated with your scummy service because you acquired the phone company I had service through.
needs to speak ro excutives or legal action - scammed
Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB. I am going to the small claims court ! The fcc and the consumer protections office . bill is almost 500$ for last 2 month when it should be 271$ or lower but they trapped me and refused to honor the promo I should of had day one - after me spending close to 2000$ I got nothing from these guys ! Smoke to all supervisors who says kill bill is over but refuses to help or accommodate me - at this point this is very criminal and something will be done - pls contact me direct and let it be with a fix to this situation - lady was fire who was in store - had pones for over a month with no promo (that was agreed we go in store) - I said no insurance it was changed without my agreement (both my promo , plan, and insurance ) - free equipment light glass screen protector and chargers suppose to come deee with phone .. - for some odd reason I'm being charged for everything - even the phone that I was suppose to get "on us" for porting in my number ! I don't know if it's racism n discrimination or what but this is absolutely bad ! Not to mention I work for T-Mobile so I can't even use my employeee discount - these guys costing me additional 75% a month on top of that -t mobile bill keeps increasing for no reason
I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don't make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It's become so annoying, I'll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don't even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they're giving that. Like, what the hell is that? Are they doing charity. I need my money back. I'm not begging t mobile to give me money. They're not doing favor to me. They're instead insulting. What's the use of recording calls when nobody even revisits them? I am so done!!!
T-Mobile Assurant is a scam!
Assurant sent me a phone that was damaged. When I tried to do a upgrade I found I the phone was missing the strip that lets them know it had water damage. Why are we paying insurance for them to send of damaged product. Then when you reach out to them they say it is nothing they can do. I called T-Mobile and that was useless too. I am seriously considering changing to another cell phone provider this is crazy.
Pase internacional
Be very careful when purchasing an international pass. It's a bit of a scam when it comes to cruises. They don't apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information.
