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Prash

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Joined 3 years ago

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Re: terrible
Msmebane911 wrote: I regret terribly that I switched from Cricket to TMobile!!!!! I have spoke with 5 different people and my situation is still unsolved, NOBODY dis what they promised and it has caused a very emotional trip on me due to this, I would not recommend NOBODY and I mean NOBODY EVER SWITCH TO THIS SERVICE!!!! I was with Cricket for 13 years, the only reason I switched was because the Christmas promo they had and IT WAS THE WORST MISTAKE OF MY LIFE I completely regret moving to t mobile too! They make fake promises and nobody takes action. Talking to customer care just gives me anxiety and there were times I cried because I was explaining them the issue for 2 hours and they still kept repeating the same thing like a parrot
2 years ago Place Accounts & Services
73Visto
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Re: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.
Jdh724 wrote: Me and my 8 lines will be leaving once our credit is gone. I was promised a price in the store and months later still not fixed except a supervisor telling me they can't override the system since the code the rep entered was invalid. So I get screwed because of your employees screw up... I think not. Whatever bye, I'll never be back or try the service ever again in my life. Getting a device with t mobile is like a trap. They get so over confident that we won't leave them as long as we have the device and they charge as much as they want!!!
2 years ago Place Accounts & Services
67Visto
1like
0Comentarios
Re: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.
alamase wrote: Started with making a payment arrangement. I set up a payment arrangement recently. I was going to pay my outstanding balance today (9-29-22, payday). Somehow the system gave me payment dates of the 25th and the 27th! Called sunday, spoke to Jasmine. After 45 minutes of her repeating the same thing about some button she can't push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service. Well, of course at 6:30 this morning my service was disconnected. Noone available to speak to before 7. At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine. He said he would send a message to Jasmine. I asked for a supervisor and was told they were all in a meeting. 3 hours later I haven't heart anything so I called back. Spoke to someone (didn't get her name) who read off a speech about all the things we couldn't do and according to the notes on the account nobody told me anything about a manual re-connect. Asked for the supervisor because she kept saying she looked through the transcripts of my conversation with Jasmine, but i asked could someone review the actual recording so they can hear their employee telling me what she said. I was put on hold. 3 times she came back to tell me they were reviewing the information. Finally she comes back to say there was nothing she could do, the supervisor said so. Again I asked if someone reviewed the recording and she admitted she hadn't and couldn't. So again I ask for supervisor. Then came Cicily. The single most arrogant, condescending and rude person I have spoken to at T-Mobile ever. She proceeded to tell me there is nothing to be done to give me any help until I've made a payment. I asked her if she reviewed the recording, she said she didn't need to. Repeated the payment speech 3 more times. I asked again if she reviewed the recording, then she told me i was interrupting her. I let her finish everything she wanted to say. Then I asked again if someone would review the tape so that they could see i wasn't making it up. She finally said she did hear toward the end of the call that Jasmine did in fact tell me she would manually reconnect my service, but that she was wrong and should not have said that and that I didn't need to know what was going to happen to Jasmine (which i didn't ask). I said, so you know that i was given incorrect info after repeatedly asking for a supervisor and there is still nothing you can do to help me. She then repeated her make a payment speech. I asked to speak to her supervisor to which she replied "I am the supervisor". So I again asked for someone above her in the organization chart. She said there is "no one else here". I said so is there any one anywhere I could speak to. She said no. I asked her name and she gave it. I told her i would be listing her name as the reason i'm leaving a company that i have loved for almost 20 years and her response was "that's fine". I am livid. I understand that it is my responsibility to pay my bill on time and this is hardly the first time i've been late. But I have always paid my bill (a pretty substantial bill i might add), but in this terrifying economy where most of us live paycheck to paycheck, you mean to tell me that a few hours extension is too much to give a longtime, loyal customer? And to be spoken to in such a manner. ABSOLUTELY LIVID!! Thanks to Cicely, When my paycheck does hit this afternoon, I will be using it to take AT&T up on one of the many offers i have declined in the past due to my loyalty to T-Mobile. Great decision!! I'm planning to switch to AT&T as well. T mobile charges how much ever they want and the representatives are so dumb. They keep repeating the same sentences without understanding the issue. And they lie as if the call is not even recording. I'm so done too!!
2 years ago Place Accounts & Services
49Visto
0likes
0Comentarios
Re: Beware guys, T-mobile monthly premium keep increasing
S-hari wrote: I've been with T-mobile for 18 years and didn't have any problems until I added a line. The employee said I have to pay 109 for 3 lines. The next billing cycle came with that price the following month was 113, and the next following month was 125! I called customer service and they didn't give clarification also. So upset with T-mobile!!!! Yes, instead they try to convince us that those are valid charges. They're never ready to revisit the recording of the previous representative's call and apologize for their fake promises. They don't want to fix it. They just want us to pay how much ever they're asking. I've been experiencing this problem since 4 years.
2 years ago Place Accounts & Services
38Visto
0likes
0Comentarios
Re: Beware guys, T-mobile monthly premium keep increasing
Yes, you're right. Every representative tells different things and they say they're not responsible for each other's words. I wonder if they all are taught the Same thing about plans, devices, etc during their training
2 years ago Place Accounts & Services
27Visto
0likes
0Comentarios
t mobile bill keeps increasing for no reason
I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don't make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It's become so annoying, I'll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don't even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they're giving that. Like, what the hell is that? Are they doing charity. I need my money back. I'm not begging t mobile to give me money. They're not doing favor to me. They're instead insulting. What's the use of recording calls when nobody even revisits them? I am so done!!!
2 years ago Place Billing
Corporate office
Servicio al Cliente
3.8KViews
3likes
6Comentarios

Grupos

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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:40129":{"__typename":"Conversation","id":"conversation:40129","topic":{"__typename":"ForumTopicMessage","uid":40129},"lastPostingActivityTime":"2023-07-16T06:36:05.000-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"ForumReplyMessage:message:40130":{"__typename":"ForumReplyMessage","subject":"Re: terrible","conversation":{"__ref":"Conversation:conversation:40129"},"id":"message:40130","revisionNum":1,"uid":40130,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":73},"postTime":"2023-07-16T06:36:05.000-07:00","lastPublishTime":"2023-07-16T06:36:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Msmebane911 wrote: \t I regret terribly that I switched from Cricket to TMobile!!!!! I have spoke with 5 different people and my situation is still unsolved, NOBODY dis what they promised and it has caused a very emotional trip on me due to this, I would not recommend NOBODY and I mean NOBODY EVER SWITCH TO THIS SERVICE!!!! I was with Cricket for 13 years, the only reason I switched was because the Christmas promo they had and IT WAS THE WORST MISTAKE OF MY LIFE \t I completely regret moving to t mobile too! They make fake promises and nobody takes action. Talking to customer care just gives me anxiety and there were times I cried because I was explaining them the issue for 2 hours and they still kept repeating the same thing like a parrot ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"759","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:47901":{"__typename":"Conversation","id":"conversation:47901","topic":{"__typename":"ForumTopicMessage","uid":47901},"lastPostingActivityTime":"2023-08-26T10:56:11.000-07:00","solved":false},"ForumReplyMessage:message:47906":{"__typename":"ForumReplyMessage","subject":"Re: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.","conversation":{"__ref":"Conversation:conversation:47901"},"id":"message:47906","revisionNum":1,"uid":47906,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2023-07-16T06:32:15.000-07:00","lastPublishTime":"2023-07-16T06:32:15.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Jdh724 wrote: \t Me and my 8 lines will be leaving once our credit is gone. I was promised a price in the store and months later still not fixed except a supervisor telling me they can't override the system since the code the rep entered was invalid. So I get screwed because of your employees screw up... I think not. \t Whatever bye, I'll never be back or try the service ever again in my life. \t Getting a device with t mobile is like a trap. They get so over confident that we won’t leave them as long as we have the device and they charge as much as they want!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"577","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:47905":{"__typename":"ForumReplyMessage","subject":"Re: Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.","conversation":{"__ref":"Conversation:conversation:47901"},"id":"message:47905","revisionNum":1,"uid":47905,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2023-07-16T06:30:17.000-07:00","lastPublishTime":"2023-07-16T06:30:17.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" alamase wrote: \t Started with making a payment arrangement. I set up a payment arrangement recently. I was going to pay my outstanding balance today (9-29-22, payday). Somehow the system gave me payment dates of the 25th and the 27th! Called sunday, spoke to Jasmine. After 45 minutes of her repeating the same thing about some button she can’t push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service. Well, of course at 6:30 this morning my service was disconnected. Noone available to speak to before 7. At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine. He said he would send a message to Jasmine. I asked for a supervisor and was told they were all in a meeting. 3 hours later I haven’t heart anything so I called back. Spoke to someone (didn’t get her name) who read off a speech about all the things we couldn’t do and according to the notes on the account nobody told me anything about a manual re-connect. Asked for the supervisor because she kept saying she looked through the transcripts of my conversation with Jasmine, but i asked could someone review the actual recording so they can hear their employee telling me what she said. I was put on hold. 3 times she came back to tell me they were reviewing the information. Finally she comes back to say there was nothing she could do, the supervisor said so. Again I asked if someone reviewed the recording and she admitted she hadn’t and couldn’t. So again I ask for supervisor. Then came Cicily. The single most arrogant, condescending and rude person I have spoken to at T-Mobile ever. She proceeded to tell me there is nothing to be done to give me any help until I’ve made a payment. I asked her if she reviewed the recording, she said she didn’t need to. Repeated the payment speech 3 more times. I asked again if she reviewed the recording, then she told me i was interrupting her. I let her finish everything she wanted to say. Then I asked again if someone would review the tape so that they could see i wasn’t making it up. She finally said she did hear toward the end of the call that Jasmine did in fact tell me she would manually reconnect my service, but that she was wrong and should not have said that and that I didn’t need to know what was going to happen to Jasmine (which i didn’t ask). I said, so you know that i was given incorrect info after repeatedly asking for a supervisor and there is still nothing you can do to help me. She then repeated her make a payment speech. I asked to speak to her supervisor to which she replied “I am the supervisor”. So I again asked for someone above her in the organization chart. She said there is “no one else here”. I said so is there any one anywhere I could speak to. She said no. I asked her name and she gave it. I told her i would be listing her name as the reason i’m leaving a company that i have loved for almost 20 years and her response was “that’s fine”. I am livid. I understand that it is my responsibility to pay my bill on time and this is hardly the first time i’ve been late. But I have always paid my bill (a pretty substantial bill i might add), but in this terrifying economy where most of us live paycheck to paycheck, you mean to tell me that a few hours extension is too much to give a longtime, loyal customer? And to be spoken to in such a manner. ABSOLUTELY LIVID!! Thanks to Cicely, When my paycheck does hit this afternoon, I will be using it to take AT&T up on one of the many offers i have declined in the past due to my loyalty to T-Mobile. \t Great decision!! I’m planning to switch to AT&T as well. T mobile charges how much ever they want and the representatives are so dumb. They keep repeating the same sentences without understanding the issue. And they lie as if the call is not even recording. I’m so done too!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4286","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:40185":{"__typename":"Conversation","id":"conversation:40185","topic":{"__typename":"ForumTopicMessage","uid":40185},"lastPostingActivityTime":"2023-07-16T06:24:16.000-07:00","solved":false},"ForumReplyMessage:message:40188":{"__typename":"ForumReplyMessage","subject":"Re: Beware guys, T-mobile monthly premium keep increasing","conversation":{"__ref":"Conversation:conversation:40185"},"id":"message:40188","revisionNum":1,"uid":40188,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2023-07-16T06:24:16.000-07:00","lastPublishTime":"2023-07-16T06:24:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" S-hari wrote: \t I’ve been with T-mobile for 18 years and didn’t have any problems until I added a line. The employee said I have to pay 109 for 3 lines. The next billing cycle came with that price the following month was 113, and the next following month was 125! I called customer service and they didn’t give clarification also. So upset with T-mobile!!!! \t Yes, instead they try to convince us that those are valid charges. They’re never ready to revisit the recording of the previous representative’s call and apologize for their fake promises. They don’t want to fix it. They just want us to pay how much ever they’re asking. I’ve been experiencing this problem since 4 years. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"697","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:40187":{"__typename":"ForumReplyMessage","subject":"Re: Beware guys, T-mobile monthly premium keep increasing","conversation":{"__ref":"Conversation:conversation:40185"},"id":"message:40187","revisionNum":1,"uid":40187,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2023-07-16T06:20:56.000-07:00","lastPublishTime":"2023-07-16T06:20:56.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Yes, you’re right. Every representative tells different things and they say they’re not responsible for each other’s words. I wonder if they all are taught the Same thing about plans, devices, etc during their training ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"226","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:143116":{"__typename":"Conversation","id":"conversation:143116","topic":{"__typename":"ForumTopicMessage","uid":143116},"lastPostingActivityTime":"2024-06-30T14:39:50.000-07:00","solved":false},"Forum:board:billing":{"__typename":"Forum","id":"board:billing","displayId":"billing","nodeType":"board","conversationStyle":"FORUM","title":"Facturación","shortTitle":"Facturación","parent":{"__ref":"Category:category:prepaid"}},"ForumTopicMessage:message:143116":{"__typename":"ForumTopicMessage","subject":"t mobile bill keeps increasing for no reason","conversation":{"__ref":"Conversation:conversation:143116"},"id":"message:143116","revisionNum":1,"uid":143116,"depth":0,"board":{"__ref":"Forum:board:billing"},"author":{"__ref":"User:user:164763"},"metrics":{"__typename":"MessageMetrics","views":3832},"postTime":"2023-07-16T06:18:20.000-07:00","lastPublishTime":"2023-07-16T06:18:20.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have joined T mobile in 2019 and have 12 voice lines plus one home internet on my account. Every month there is a different charge on the plan for no reason. I don’t make any changes to my account apart from adding a new line once in many months. But there are extra charges every single month. It’s become so annoying, I’ll have to call the representatives every month and explain. All they do is convince me for the extra charges with reasons that don’t even make sense, instead of the removing those extra charges. For example, if I have 90$ extra charge on the plan, they give me 30$ courtesy credit and tell me I should feel happy at least they’re giving that. Like, what the hell is that? Are they doing charity. I need my money back. I’m not begging t mobile to give me money. They’re not doing favor to me. They’re instead insulting. What’s the use of recording calls when nobody even revisits them? I am so done!!! 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