need help with contacting TMobile corporate office

I have been on hold since yesterday, yes since yesterday. I have used my personal phone as well as my business line to try every number they have, just to conitue to be place on hold for "10 Mins" more like "10 Days."  My account says "Restricted" idk why so I am trying to find out. I called there 866, 414 and even MONEY from my phone and ABSOLUTLY NOTHING! I even called T-Mobile wireless and they were nice enough to dig and get an escalation number: Wait before you get excited! That number gave me the exact same message as the other numbers did and I waited 45 mins and once again, NOTHING! What I do find quite interesting is when you dial the word MONEY it is 66639 '666' they sure are a bank from HELL! Once I settle this issue I am immediatley closing this account and will just bank with my credit union. Hell, I'm so frustrated with this, I might switch my cell phone carrier to Verizon!

try Facebook or twitter to reach them also look up there ceo info usually there is a email option to contact the head honcho I did this when I had a problem with a bill being incorrect and the ceo contacted me by mail and my bill was lowered and corrected I got there attention by posting all over there facebook and twitter also registered letters got there attention 

I highly recommend the BBB route. I myself am filing another claim against them. My third in a year because of this crap.

You'll have to send a letter to their PO Box in Albuquerque 

Preguntas y comentarios

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

No joke, we all need to get together,  and sue, and do it for so much tmobile usa inc  will think about not doing to anyone again. Example  paying 8 times in April,  8 times in May, 8 times in june, 8 tines in July, 8 times in augest, 8 times in September,  and 2 times in October,  plus had my phone service  interrupted  between 3 to 9 times. Keep in mine I have auto pay and have since I started my account. 

yourachurtoo wrote:

Spent several hours on hold with the "corporate office" only to have had them repeatedly just transfer me to basic customer service. I'm filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

I would like to be apart there been screwing me over since Dec

Kraat wrote:

Anyways  mikesievent@tmobile.com is the CEO also tmobile  stole so much money  from me bad called it a backout payments  and return payments  that my bank also called them out on during the 3way phone call. There has been 3 or more payments that they call lost payments  that by deffenition  are called stolen payments.  Please for no reason trust these scammers, don't waste your time switching  to, or staying  with. Would post the 12+ pages of proof of what they did to me as well as every lawsuit  and class action lawsuit  involving  tmobile  usa inc that they lost every single time, so that should infact tell you about thus scammer of a company  that wasn't even that good in 2005.

That's not Mike's last name.

Anyways  mikesievent@tmobile.com is the CEO also tmobile  stole so much money  from me bad called it a backout payments  and return payments  that my bank also called them out on during the 3way phone call. There has been 3 or more payments that they call lost payments  that by deffenition  are called stolen payments.  Please for no reason trust these scammers, don't waste your time switching  to, or staying  with. Would post the 12+ pages of proof of what they did to me as well as every lawsuit  and class action lawsuit  involving  tmobile  usa inc that they lost every single time, so that should infact tell you about thus scammer of a company  that wasn't even that good in 2005.

yourachurtoo wrote:

Spent several hours on hold with the "corporate office" only to have had them repeatedly just transfer me to basic customer service. I'm filing a class action lawsuit for deceptive business practices. I personally know people who also have been screwed by their lies. Anyone who reads this that also wants to go up against them, message me. Customer of only 2 weeks and I deeply regret ever letting them switch my sprint account

Yep I agree. Been with then 2 weeks and this is the worst experience I've had with a company so far

yourachurtoo wrote:

I have several numbers I found online that I am going to try. I am also going to be contacting attorneys in regards to filing a lawsuit with the company. I've been with them for 2 weeks-switched from Sprint (who I was with for 10 years) because they promised me I'd be grandfathered in under my Sprint monthly amount only to be billed a much higher amount and basically told yeah we promised you that but it's not going to happen. And oh yeah, we also promised you a free phone for switching but you're going to pay for that too. It's been a NIGHTMARE of hours spent and being constantly lied to and then basically told I'm screwed. 

Yep I've been with them for 2 wks as well and have nothing but lies and endless sales pitches. Now I'm stuck with a device I didn't want and no way to return it. So I get it. I hope u get your situation handled and made right.