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Zees's avatar
Zees
Newbie Caller
4 years ago

need help with contacting TMobile corporate office

. Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help.  If anyone can help out I would appreciate it oth...
Corporate office
Servicio al Cliente
RAM213's avatar
RAM213
Network Novice
2 months ago
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I have been on hold since yesterday, yes since yesterday. I have used my personal phone as well as my business line to try every number they have, just to conitue to be place on hold for "10 Mins" more like "10 Days."  My account says "Restricted" idk why so I am trying to find out. I called there 866, 414 and even MONEY from my phone and ABSOLUTLY NOTHING! I even called T-Mobile wireless and they were nice enough to dig and get an escalation number: Wait before you get excited! That number gave me the exact same message as the other numbers did and I waited 45 mins and once again, NOTHING! What I do find quite interesting is when you dial the word MONEY it is 66639 '666' they sure are a bank from HELL! Once I settle this issue I am immediatley closing this account and will just bank with my credit union. Hell, I'm so frustrated with this, I might switch my cell phone carrier to Verizon!

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Caller","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:31116":{"__typename":"User","id":"user:31116","uid":31116,"login":"Zees","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":9,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-12T16:35:16.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:40141":{"__typename":"ForumTopicMessage","uid":40141,"subject":"need help with contacting TMobile corporate office","id":"message:40141","revisionNum":1,"repliesCount":41,"author":{"__ref":"User:user:31116"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:40141"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40141"},"body@stripHtml({\"truncateLength\":200})":" . Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help.  If anyone can help out I would appreciate it oth...","body@stringLength":"286","rawBody":"

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

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.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

"},"Conversation:conversation:40141":{"__typename":"Conversation","id":"conversation:40141","solved":false,"topic":{"__ref":"ForumTopicMessage:message:40141"},"lastPostingActivityTime":"2025-03-27T00:21:52.584-07:00","lastPostTime":"2025-03-27T00:21:52.584-07:00","unreadReplyCount":41,"isSubscribed":false},"ModerationData:moderation_data:40141":{"__typename":"ModerationData","id":"moderation_data:40141","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:40141_1":{"__typename":"Revision","id":"revision:40141_1","lastEditTime":"2021-08-12T17:08:10.000-07:00"},"ForumReplyMessage:message:186382":{"__typename":"ForumReplyMessage","id":"message:186382","conversation":{"__ref":"Conversation:conversation:40141"},"author":{"__ref":"User:user:207570"},"revisionNum":1,"uid":186382,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: need help with contacting TMobile corporate office","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:186382"},"parent":{"__ref":"ForumTopicMessage:message:40141"},"body":"

I have been on hold since yesterday, yes since yesterday. I have used my personal phone as well as my business line to try every number they have, just to conitue to be place on hold for \"10 Mins\" more like \"10 Days.\"  My account says \"Restricted\" idk why so I am trying to find out. I called there 866, 414 and even MONEY from my phone and ABSOLUTLY NOTHING! I even called T-Mobile wireless and they were nice enough to dig and get an escalation number: Wait before you get excited! That number gave me the exact same message as the other numbers did and I waited 45 mins and once again, NOTHING! What I do find quite interesting is when you dial the word MONEY it is 66639 '666' they sure are a bank from HELL! Once I settle this issue I am immediatley closing this account and will just bank with my credit union. Hell, I'm so frustrated with this, I might switch my cell phone carrier to Verizon!

","body@stringLength":"912","rawBody":"

I have been on hold since yesterday, yes since yesterday. I have used my personal phone as well as my business line to try every number they have, just to conitue to be place on hold for \"10 Mins\" more like \"10 Days.\"  My account says \"Restricted\" idk why so I am trying to find out. I called there 866, 414 and even MONEY from my phone and ABSOLUTLY NOTHING! I even called T-Mobile wireless and they were nice enough to dig and get an escalation number: Wait before you get excited! That number gave me the exact same message as the other numbers did and I waited 45 mins and once again, NOTHING! What I do find quite interesting is when you dial the word MONEY it is 66639 '666' they sure are a bank from HELL! Once I settle this issue I am immediatley closing this account and will just bank with my credit union. Hell, I'm so frustrated with this, I might switch my cell phone carrier to Verizon!

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