Mapa de cobertura
Your map clearly show 5G coverage where I spent the day Saturday yet I had 0 bars, no service whatsoever. Also, 4 other guys that were with me that had T-Mobile also had 0 bars, no service whatsoever, and we all had different devices. All the other guys I spoke to said once they are out of highly populated areas they often get poor or no service.Please stop lying in your coverage map. Regardless, I'm done with your false claims and after my 2-year period I will be dropping T-Mobile coverage like yesterday's trash. You're service may be the least expensive of the big carriers but you consistently lie. Even at my house that shows clearly in 5G UC zone I have one maybe two bars of LTE. Your shenanigans not only lost you a customer but an advocate. I will never advocate for your service because you've done nothing to remedy the situation except to make false promises.I only get 2 or one bar of service
I only get 2 bars of service, and 2 bars is the highest it'll go. I paid for another month not too long ago, and it still doesn't go past 2. I've tried everything from restarting to re-inserting the sim card again. I really don't want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again? My phone model is theiPhone XS Max.
Newly Installed LTE Home Internet, Now Slow Speed...
Just installed the LTEHome Internet yesterday and worked great out of the box after setup, called AT&T and cancelled the internet service right away. Now today my internet speeds are way down. Is there something I'm missing? Is there a way to reliably test the internet Up/Down speeds? Signal thing says very good with four bars. Would like my speed to be back up again. Side note, we are a large family with easily 15-20 devices that would connect to the router.
Constant Issues with Cellular Signal
Over the last few years, I've noticed a problem with the cellular signal in my area getting more erratic. Over the last 3-6 months, it's become substantially worse and my cellular connection is almost unusable at times. This usuallyhappens in the area I live in but it has happened occasionally in other areas. My phone can have full bars of cellular service yet I intermittently cannot send or receive texts and/or phone calls. (I don't make or receive a lot of phone calls, so I don't notice it as much, but it definitely happens.) Lately, it's happened more often than not. I originally thought this was just affecting me so Itried software updates, restarts, etc. Recently I found out that this has beenaffectingmy whole household, which is all on T-Mobile. We all have different phones (Samsung S9, Samsung S8, and a GooglePixel 3a). The only thing I've found that helps somewhat when I notice that a text won't send is to put my phone into airplane mode and then take it out. I'd say it gives me a 50% chance of sending the text. I'll sometimes put itin and out of airplane mode 2-3 times to get a text to send. I'm not sure what can be done about this. I suspect that perhaps the cellular network in my area is overloaded or something else is going on with the network. Any advice/informationwould be great!
How do I request a tower/coverage?
I've been using Sprint/T-Mobile for many years now and will be moving in the near future. The data speed and coverageover this time has been great, but the area that I will be moving tohas a coverage problem. Being in that area first hand and looking on the map I have noticed this issue. The area surrounding where I will be moving has great service 4G LTE & 5G, but for some reason the specific area I will be moving to has no coverage! I've called Customer Support and there was nothing they could do on their end. With this, I was wondering how would I request coverage or a tower for the area we will be moving? I would love to stick with T-Mobile heading into the future as I have had no issues thus far. ¡Gracias!T-Mobile 5G Connection Issues causing missed Texts, Calls, and Voicemail - NO DATA!
I just don't understand the disconnect or differences in the 2G, 3G, 4G, 5G wireless generations and why 5G seems to be so different. I never had to second guess what my status bar is indicating. I have had "5G" connection issues on Apple, Samsung, and now Google devices. Random errors like "emergency calls only" or no signal whatsoever. Or full 5G UC access - yet I can dial my phone and watch it not ring or indicate a missed call. I can even send a text message or leave a voicemail and neither ever arrive. Thought this issue was limited to Samsung and Apple. Got a Pixel - same issue - so I think it's the Tech itself and/or the tower but not the devices. Had 5G + on my Pixel 6 - placed a call while out and it rang but left voicemail - nothing. Realized the voicemail didn't pop up - tried again - nothing. Then I got a "missed" call. Yet no ring. When asked, the person said it rang but it was a long delay, and it didn't seem like a regular ring. Not sure why this is but when 5G is enabled, at some point your device "disconnects" from the network and you have no idea you have missed any contact attempts. Turn 5G off? Walla! Issues are gone. Smh Did those two voicemails ever pop up? Nope! Still waiting. Imagine if someone called me during this time, left their dying will on my voicemail and I would not have any clue they called me, let alone that they left a message. Meanwhile my phone shows connected and full 5G access. T-Mobile engineers need to speak on this, and they need to stop this 5G push if it isn't even reliable. NEVER had to ponder if my device is connected or not with LTE. NEVER. I guess I will try 5G when 6G comes out ……….Discounts for Military & Veterans
Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan. Benefits for Vets. It's tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services. T-Mobile Military Plans Magenta Military - Giving our military customers unlimited talk, text, and smartphone data on our network at a discounted price! Take advantage of 5G access , Mobile without Borders, with taxes and fees included! Magenta Military Plus - All the benefits of Magenta Military PLUS 20GB of 4G LTE mobile hotspot data, HD streaming, and more. Magenta Military for Business - Unlimited talk, text, and smartphone data on our network for up to 12 lines! Magenta Plus Military for Business - All the benefits of Magenta Military for Business Plus 20GB of 4G LTE mobile hotspot, HD streaming, unlimited in-flight Wi-Fi and more! Show your support Our veterans and active military have a huge place in our hearts. Who's your biggest influence? Who would you like to show love to on Veteran's Day? Reply below and show your support for the veteran or active duty family or friend you have in your life! Durante los períodos de congestión, aquella pequeña fracción de clientes que use más de 50 GB al mes podría notar velocidades reducidas hasta el siguiente ciclo de facturación debido a la priorización de datos. El streaming de video en smartphones/tablets en general es a 480p. El uso en un dispositivo tendrá prioridad sobre el uso a través de la capacidad de enlace, lo que podría brindar velocidades más rápidas al usar los datos en un dispositivo. Qual'g service & capable device req'd. 5G coverage not available in some areas; capable device required. Si bien el acceso a la tecnología 5G no requerirá un plan o función determinados, estos podrían ser necesarios para algunos usos o servicios. El enlace ascendente 5G todavía no está disponible. SeeCoverage details,Terms and Conditions, andOpen Internetinformation for network management details (like video optimization). Presentar verificación para militares de EE. UU. en un plazo de 45 días en my.t-mobile.com/profile; de lo contrario, el plan se convertirá en Magenta o Magenta Plus con un costo adicional de hasta $20 por línea al mes. Military individual must be account holder & account must maintain valid military line. Limited-time offer; subject to change. En tiendas participantes. Podría requerirse aprobación de crédito, depósito y kit básico con tarjeta SIM de $25 o, en tiendas o llamadas a Servicio al Cliente, un cargo de $20 por asistencia para la actualización. No se puede combinar con otras promociones/descuentos y funciones; los clientes actuales que cambian pueden perder ciertos beneficios. Las asignaciones de datos en roaming en EE. UU. y dentro de la red varían: se incluyen 200 MB para roaming en EE. UU. Las funciones de llamadas y textos ilimitados son solo para la comunicación directa entre dos personas; otros servicios (por ejemplo, redes de conferencias, líneas de chat, etc.) podrían tener un costo adicional. Datos de alta velocidad ilimitados solo en EE. UU. En Canadá/México, hasta 5 GB de datos de alta velocidad y luego ilimitados hasta 128 kbps. No disponible para hotspots y otros equipos de datos. Capable device required for some features. AutoPay Pricing for lines 1-8. Sin AutoPago, $5 más/línea. Es posible que no se refleje en la 1.ª factura. Roaming internacional: no destinado al uso internacional prolongado; debe residir en los Estados Unidos y el uso principal debe ser en nuestra red. El dispositivo debe registrarse en nuestra red antes de usarlo en el exterior. El servicio puede suspenderse o restringirse por uso inmoderado de roaming. El uso puede ser gravable en ciertos países. Las llamadas desde países Simple Global, incluidas las llamadas por Wi-Fi, cuestan $.25 por minuto (sin cargo para llamadas Wi-Fi a EE. UU., México y Canadá). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Magenta Military: Video streams at up to 1.5Mbps. La optimización puede afectar la velocidad de descarga de video; no se aplica a las cargas de videos. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix:Offer subject to change. Recibe Netflix básico (1 pantalla, un valor de hasta $8.99 al mes) mientras mantengas más de 2 líneas para militares elegibles al corriente. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No reembolsable ni canjeable por dinero en efectivo. Se puede cancelar Netflix en cualquier momento. Se aplican los términos de uso de Netflix: www.netflix.com/termsofuse. 1 oferta por cuenta de T-Mobile; puede demorar de 1 a 2 ciclos de facturación. Veres.T-Mobile.com/netflix para obtener información adicional. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:3GB high-speed data then unlimited on our network at max 3G speeds. Magenta Military Plus:Activation required to deliver video streams at speeds that provideHD videocapability (max 1080p); some content providers may not stream their services in HD. May affect speed of video downloads; does not apply to video uploads.Netflix:Offer subject to change. Recibe Netflix estándar (para 2 pantallas, un valor de hasta $12.99/mes) mientras mantengas más de 2 líneas militares elegibles al corriente. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No reembolsable ni canjeable por dinero en efectivo. Se puede cancelar Netflix en cualquier momento. Se aplican los términos de uso de Netflix: www.netflix.com/termsofuse. 1 oferta por cuenta de T-Mobile; puede demorar de 1 a 2 ciclos de facturación. Veres.T-Mobile.com/netflix para obtener información adicional. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:20GB high-speed data then unlimited on our network at max 3G speeds.Coveragenot available in some areas.Network Management:Service may beslowed, suspended, terminated, or restrictedfor misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. En caso de congestión, la pequeña fracción de clientes que usen >50 GB al mes pueden notar velocidades reducidas hasta el siguiente ciclo de facturación debido a la priorización de datos. El uso en un dispositivo tendrá prioridad sobre el uso a través de la capacidad de enlace, lo que podría brindar velocidades más rápidas al usar los datos en un dispositivo. Detalles en es.T‑Mobile.com/OpenInternet. SeeTerms and Conditions (including arbitration provision)at www.T-Mobile.com for additional information. Magenta Military Plus for Business General Terms: Submit U.S. military verification atmy.t-mobile.com/profile. Limited time offer; subject to change. En tiendas participantes. Puede requerirse una cuenta comercial elegible, aprobación de crédito, un depósito, una tarjeta SIM de $10, y en tiendas y llamadas a Servicio al Cliente, un cargo de $20 por asesoramiento o asistencia para la actualización. No se puede combinar con otras promociones o descuentos y funciones; los clientes actuales que se cambien pueden perder ciertos beneficios. Las asignaciones de datos en roaming en EE. UU. y dentro de la red varían; incluye 200MB de roaming en EE. UU. Las funciones de llamadas y textos ilimitados son solo para la comunicación directa entre dos personas; otros servicios (por ejemplo, redes de conferencias, líneas de chat, etc.) podrían tener un costo adicional. Datos de alta velocidad ilimitados solo en EE. UU. En Canadá/México, hasta 5 GB de datos de alta velocidad y luego ilimitados hasta 256 kbps. No disponible para hotspots y otros dispositivos de datos. Se requiere dispositivo compatible con ciertas funciones. Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. Optimization may affect speed of video downloads; does not apply to video uploads. One Netflix or Microsoft 365 subscription benefit per eligible account; subscription switching may be limited.If you choose Netflix, receive Netflix Standard (2-screen, up to $12.99/mo. value). Se requiere cuenta de Netflix y dispositivo compatible. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No se puede canjear por dinero en efectivo; no se puede intercambiar por suscripciones de regalo de Netflix. Se puede cancelar Netflix en cualquier momento. Se aplican los Términos de uso de Netflix: www.netflix.com/termsofuse. If you chooseMicrosoft 365, contact us to activate one M365 Business Basic license ($6/mo. value) for first line and one M365 Business Standard license ($15/mo. value) for second line (up to 2 lines per account). La activación requiere acceso a Marketplace, un servicio de T-Mobile que ofrece acceso a la plataforma empresa a empresa por Internet de Ingram Micro Inc. para comprar productos y servicios de terceros. El uso de la plataforma y la suscripción están sujetos a las licencias y términos y condiciones correspondientes de terceros, incluidos el Acuerdo con el cliente de Microsoft, disponible en www.microsoft.com/licensing/docs/customeragreement y los términos y condiciones de Marketplace, disponibles en https://us.cloud.im/legal/. No se puede combinar con Netflix por nuestra cuenta, Permiso Familiar ni funciones de bloqueo de contenido; agregar estas funciones hará que se cancele inmediatamente la suscripción a Marketplace sin nuevo aviso. Valorado entre $6 y $21 al mes, según la cantidad de líneas. El valor no se puede canjear por dinero en efectivo ni crédito, ni usarse como parte de pago de otros productos. La cuenta debe permanecer activa y al corriente, de lo contrario, se cancelarán las licencias y no se podrá acceder a la información. El proceso podría demorar 1 o 2 ciclos de facturación. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Smartphone usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones. AutoPay Pricing for lines 1-8. Sin AutoPago, $5 más/línea. Es posible que no se refleje en la 1.ª factura. Roaming internacional: no destinado al uso internacional prolongado; debe residir en los Estados Unidos y el uso principal debe ser en nuestra red. El dispositivo debe registrarse en nuestra red antes de usarlo en el exterior. El servicio puede suspenderse o restringirse por uso inmoderado de roaming. El uso puede ser gravable en ciertos países. Calls from Simple Global countries, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g. some sole proprietors) pay an additional $.05/min. Standard speeds approx. 256 Kbps. Coverage not available in some areas; we are not responsible for our partners' networks. Scam Shield: Capable device req'd. Turning on Scam Block might block calls you want; disable any time.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req'd for messaging.
