5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless
Wondering if anyone else is having similar issues. First, at $50/month for 5G speeds with no data caps, this service is pretty much the best deal out there. When it is working well, we typically see speeds in the 60+ Mbps down/ 20+ Mbps up which is by far the best performance we've ever had at our house. Unfortunately, it has recently become the case that it almost never "works well". Over the last couple of weeks, we are lucky if we can get an hour a day where it is getting this kind of performance. For much of the day, it is actually not even usable (we're talking less than 1 Mbps and barely registering uploads). The strange thing is that when we first got this modem, it never seemed to be the case. I saw some forum discussions that overheating might be an issue, but it really isn't that hot. Additionally, when it is performing poorly, I noticed that we are getting less than two bars primary and zero bars secondary on the modem. Again, this previously wasn't the case. Sometime rebooting with temporarily resolve this issue, but I am not kidding when I tell you that most days we restart the modem a minimum of five times. Many times it simply doesn't fix anything. Compounding this is the fact that TMobile seems committed to off-shoring their technical support and the quality of this service is so bad it could be a post in itself. Over the last couple of months I've probably called once a week, which typically eats up an hour of my day and has rarely resolved anything. On three occasions, the representative told me they would call me back and not one has. Not one. On the last call, I managed to get a "manager" on the line who honestly was not any better than those who work for him. His only solution was to downgrade us to LTE even after I told him that we ultimately go the 5G device because the LTE was working very poorly. Anyway, I'm 99% sure I'm just going to have to bail on this service and go with Starlink which is available in my area. This really bums me out because whenTmobile's service is even working halfway decent it is more than enough for us, but "half-way decent" at this point is a dream state for us. Again, I'm curious if others are having similar issues. For what it is worth, we have the Nokia 5G cylindrical tower.
T-Mobile USA, PLEASE PLEASE PLEASE PLEASE bring back activations for Non-VoLTE phones
T-Mobile, PLEASE BRING BACK ACTIVATIONS FOR NON-VOLTE DEVICES!!!!!!! There are many people in this country that want to use their older 2G- as well 3G capable phones along-side their LTE or 5G capable devices, and that is including me! I want to state that it is very bothersome when I want to use my 3 T-Mobile branded Nokia 3390s, or even my 5190, that they keep disconnecting with modern SIM cards I activate! It is very greedy of T-Mobile to do this to block new customers from using not just 2G devices, but also older LTE device such as: Galaxy S3 Galaxy Note 2 iPhone 5 iPhone 5c iPhone 5s Galaxy S4 Galaxy Note 3 and many more early Non-VoiceHD LTE devices that are kind of rendered useless because of this forced VoLTE that new SIM cards are programmed on. In many European countries like Germany where Deutsche Telekom is keeping 2G service active in it's full glory and explaining that 2G service will stay, and they even reassured people that 2G is staying for probably like ever, why don't we have that system here too where we can use whatever phone we want for forever? I mean, the 2G network will be around for a long time here so what's the issue to allow activations for non VoLTE devices? As I said earlier I have many Nokia 3390s (and I plan to get more) that I would like to use on the T-Mobile network and that will make me very happy and many others like me as well, and T-Mobile will make lots of money for new activations of 2G service too and I know they are looking for that. I will literally activate all of my 2G-3G phones in a heartbeat once they bring back Non-VoLTE activations! T-Mobile USA, the Nokia 3390s have only 64k SIM support and I BEG YOU GUYS TO PLEASE BRING BACK 64K SIM SUPPORT AS WELL!!!!! I WANT TO USE MY NOKIAS AND OTHER BRANDS FOR MANY MORE YEARS TO COME!!!!! T-Mobile, I know you are reading this, and I want to point out that since you guys have no set date for a 2G shutdown and won't for a really long time to come, I do want you guys to seriously invest thought into bringing back activations for old Non-VoiceOver LTE back, if you guys can also please favor these old phones a little more and explain how awesome they are too when you guys create that specific page for old phones and activations too! T-Mobile, Thanks for keeping 2G GSM service active for us BUT PLEASE PLEASE PLEASE PLEASE JUST LISTEN TO US AND BRING BACK 64K SIM SUPPORT SO WE HAVE EASY ACTIVATIONS That way you guys will have many more customers come on the network if that's what you guys are looking for!!!!!!! ¡Gracias David!
Twelve (!) SSIDs. Why?
I understand why one might elect to enable either 2.4 or 5 ghz, or both. And I assume a third 5GHz would be enabled for mesh WiFi, if/when it becomesavailable. But why would I elect to enable/disable up to twelve different SSIDs? If its just my home LAN, and I basically just want traffic routed to the most efficient bandwidth for the device, is there a reason to disable all but two? Currently, I've enabled them all, but only 1 and 5 are broadcasting, bothwith the same name and password. The rest are hidden and have a different password. That would allow me to connect to any one of them if I had a reason. Aside from creating a guest network, whatare the reasons for enabling extra SSIDs? Are there reasonsnotto enable ones that arenotin use?
Slow Ethernet, fast WiFi
I'm having an issue with my Nokia gateway, connected to the Gateway WIFI I get over 400mbs. But connected to my router which is connected to the back of the gateway I only get top 160mbs. Is this a big in the firmware? I would get super fast speeds before on my router and all of a sudden they stop. I have used different WIFI 6 routers and still the same issue. Different cable, same issue. I even tried a different gateway, same issue. Is TMobile doing this on purpose to force customers to use their integrated WIFI. Anything will help.