WTH is going on with the service?
I keep getting dropped calls, no service, and undeliverable text messages. This is maddening. It happened before but cleared up a couple of weeks later. I'm so frustrated that I'm considering leaving the company. Is anyone else suddenly having these issues? BTW, I'm in Houston. thanks!
UPGRADING OF TOWERS
Hi So generally I have been pleased with T MOBILE internet. Some glitches.. but ook… BUT the BIGGESt GRIPE i Have is that the last 2 Fridays for around 8 hours the ENTIRE Internet AND Cell phone coverage has gone down in my area!!! NO WARNING and I was confused and stressed.. what was going on. It ruined my Friday having to drive 20 minutes away to get a signal to find out what happened. Then it happened AGAIN this Friday.. again, no warning. I have gottne very flippant answers from other customers about how T Mobile can't expect to "cater to my entitlement'.. UH what "Entitlement" ?? That I have reliable cell phone service at my home? Even the Energy Company has a courtesty to tell you when things are going down and appx time it will be restored. Can't we expect the same of TmOBILE? How long are these "Modernization upgrades going to be happening?
Signal strength VAPORIZED. More downtime with T-Mobile Home Internet than I've ever had with any other ISP.
I got sick of the constant downtime that I experienced with Cox every time a tropical storm came through Louisiana, so I decided to give T-Mobile a try. There's no phone lines to fall down so the internet is always up, right? And since I already have 4 phone lines and 3 cellular devices with T-Mobile, it seemed like the right course of action and the price was attractive, although I would GLADLY PAY MORE for faster data (I can keep dreaming, right?) WRONG. T-Mobile home internet goes down like 5 times a day. I used to call it in but it happens now so frequently that it's a waste of time. They would tell me they're doing upgrades and to wait it out, toggle the power switch on/off and it usually came back on in 3-4 minutes. I stuck with T-Mobile thinking those "upgrades" would pay off, but they haven't and it's actually taken a turn for the worse. The outages are now lasting between 5-10 minutes and on top of that, I have an entirely new problem that didn't exist before: LOW SIGNAL STRENGTH. For 7 months, my gateway has been sitting in the same exact place. It's positioned right in front of the window, on top of 4 milk crates because it's the only place in the house where I can get 4 bars, but that's all come to an end because all of the sudden, out of nowhere, I only gets 2 bars now. This happened about 4 days ago and I haven't moved any furniture or anything, it just dropped from 4 bars to 2 and there's no other place in the house where I can get a decent signal. The only way I can get 3 bars, is IF I TAKE IT OUTSIDE. What's strange is that the symptoms are not consistent. Sometimes the cellular will go out on all my devices (which makes sense if T-Mobile is working on the tower) but other times, it's just the home internet that goes down. It's about 50/50. Do gateways just go bad? Is there any kind of extender?
