Welcome Sprint Community!
We're excited to have you join the family. This is thespot for all thingsrelating tocommunity engagement and involvement.Get comfortable,relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we've created aGet Startedsection.It hasthe basics for registering and setting up a profile. Head to theHow to and guideforother more important articles on replying to messages and logging into the Community. We do have ground rules here so check out theTerms & Conditionsfor Communityetiquette. Keep in mind, we need to keep it positive andfamily-friendly here.We want everyone to come here and contribute to the conversations. Helpful Content OurSprint Migration Centeris a great place to start for articles on common questions like billing and setting up aT-Mobile IDfor your account access.Here area few other links that'll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device T-Mobile and Sprint merger FAQs HelpfulDiscussions We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others: Accounts & Services- Account, Billing, and Service related discussions Devices- Android, Apple, and other device related discussions Just for fun- Off-topic, fun discussions, contests, and giveaways! Join in now Ready tojoinin on the discussions? Start with our mostRecentlyactivetopicsfor the latest topics and questions. For those looking to level up,look over ourBadges and Missionsto get more info on earning points and getting cool badges. Always keep an eye on ourBlogs & Updatespage for news, contests, and giveaways!
Porting in from AT&T - can't receive calls
I recently ported anAT&T cell phone numberto Sprint T-Mobile (I'm a legacy Sprint customer). However, the phone cannot receive calls. It is an iPhone XR. When calling the number, the message states that the phone numberis not in service. Everything else works - outgoing calls can be made and the number/phone receives and sends texts, FaceTime works for both incoming and outgoing. We have been to the T-Mobile store and they have been on the phone with the help line. In addition, we have called the help line three times. No one can figure out the problem to be able to fix it. All of the phone's settings are set to allow incoming calls, i.e. DND for voice is turned off. Any suggestions from anyone?
Former Sprint customer - international roaming and data
I had a Sprint Unlimited My Way account, where I was never charged for data or calls in Europe (Sprint would connect to Vodaphone). I don't know what I have now since this merger - I did notice that it says Canada and Mexico included but is Europe no longer included? I cannot get one single solitary soul on the phone at TMobile to answer this question.Why i have to download the Bill?
I don't want to download,I just want to view the bill. I was sprint customer and their website was pretty good. Their page navigation was pretty fast unlike T-mobile(just name is big). Sprint use to help me view the overview of my Bill and it has corresponding name to the my family numbers, which was pretty easy to identify but with T-mobile, it will download my bill and i have to match the number with name to split my bill.
