People Outside of T-Mobile Not Receiving My Texts
Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren't receiving my text messages. To me, they look like they're sent, however, both Verizon and AT&T customers aren't receiving anything on their end. I spoke to T-Mobile via Facebook and I've done the following: Cleared cache on phone Cleared cache and data on messages app Made sure all apps (Google Play and Galaxy Store) were up-to-date Made sure phone was up-to-date Reset network settings Reset all settings Deleted all messages in my phone (and emptied the trash) Turned on and off airplane mode Turned on and off most connections/network type settings Restarted my phone way too many times They told me I can come in-person today and get a new SIM card. I'm hoping that fixes it, however, I'm wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I've been with T-Mobile for years.
Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
Not receiving texts from Verizon carriers!
Hello Everyone, I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
Magenta Max Plan Promo requirement/ Bait and Switch
I upgraded 2 phones (iPhone XR's to iPhone 12 Pros)last week after beingpromised a trade-in promo credit of $830 per line. Without that promise, like I mentioned to the rep on the phone, I was ready to move on to Verizon. Not once during the entire hour long conversation was I told that I would have to switch to a new, more expensive plan to qualify for the deal. The whole point of sticking with T-Mobile instead of getting 2 free iPhone 12 Pro's with Verizon was the monthlysavings I would benefit from by keeping my current plan. After receiving and activating my new phones, I checked my account onlineand of coursethe promo was not there. The rep on the phone advised me that in order to qualify for it I would have to switch to a plan $30 more expensive and there was no way around it, regardless of whatever I was promised. Anyways my question is this, if I switch to the Magenta Max plan, can I also similarly bait and switch T-Mobile like they did with me? Meaning, can I move to the more expensive plan to qualify for this deal and then later switch back to the plan that was already working for me? Otherwise this might be my first and last post here in this community.Moved to Verizon with my LGV60 phone, probably worst decision ever.
I switched a couple of days ago to T-Mobile fromVerizon and brought my device. Phone Model: LG V60 ThinQ 5GUW (LM-V600VM) I was assured by the sales person and the website device compatibility check I should get 4G and 5G (but maybe not UC which is understandable). SUPRISE!I am now stuck on3G and "E". After calling support I was pretty much suggested I should have researched "possible" band incompatibility issues and not to expect full compatibility. Weird thing is when I restart my phone, toggle off/on airplane mode I get 5G for about 45 seconds and 5G speeds. I absolutely love this phone and any current phone model you have I fee is a downgrade and definitely not worth the monthly financing and down payment required, in my opinion based on research. Troubleshooting steps already taken and possible critical details: Manually configured APN settings. Rebooted phone. Tried all modes of service/network types. It is currentlyon Global, but I seem to only have a constant 5G connection when network type is CDMA/LTE - however I cannot make any calls in this mode. Swapped SIM cards for a new one. Reset Network Settings on the device. Have confirmed this phone with Verizon can go up to 999mbps under the 5GUW service. Instead of going in circleswith troubleshooting, there has to be someone in this big giant company that can simply tell me this phone is not compatiblefor XYZ reason, and would be nice if you red flag it for anyone else who can get caught up in my situation.
Sprint/T-Mobile blacklisted my verizon phone
I bought a new iphone X fromverizon.comin 2018. It's worked fine with no issues. This past weekend, I tried to trade-in the phone to verizon and found there was a "lost or stolen" flag on my IMEI number. Upon further investigation, it was by Sprintin 2019 (a year after I had been using the phone through verizon). Note - I have never had sprint. The phone was bought new fromverizon.com. The flag occurred after I had already been using the phone. In talking with T-mobile, they are absolutely useless and refuse to take the IMEI off the black list even though I provided the original invoice and can provide monthlystatements that show the phone was never through Sprint.
Porting from Verizon Fios Landline to T-Mobile
I have been a T-Mobile customer for over 13 years and I am experiencing horrible issues with trying to port a number I own from a Verizon Fios Business account to T-Mobile. I have called Verizon multiple times and validated my account # is correct that was given to T-Mobile for the port. The reason givenfor the transfer failing has been communicated as incorrect account # via Verizon to T-Mobile. The T-Mobile representatives keeptelling me the number is related with MCI. Do they have the wrong carrier identified when trying to do this port? It has been almost a month trying to get this number transferred. Looking for help as customer service, the transfer center and case work teams at T-Mobile have not been able to figure this out, very frustrating. Any help?
Messaging failure to non TMobile carrier users.
Hello. My sister, on Verizon, has been having issue's for the past month with her messaging app through her phone as it relates to T-Mobile users. She recently switched to Verizon and set her family up with 4 new iPhone's. Specifically, the problem is twofold: 1. 1-on-1 text messages: Whenever I (TMobile user) of other TMobile users send her a text message fromour phone, she may or may not get the 1st reply, but will never see any response after that. We see her replies throughout. 2. Group MMS messages: Whenever me or another TMobile user is on a group MMS chat that includes my sister, the TMobile users can see and reply tothe group chat normally, as can opthers on the chat. My sisters' phone's she has on Verizon does not see anything from either of the TMobile users in the group chat.. She has worked for literally hours with Verizon engineers trying to fix this to no avail. Verizon would like TMobile to check my connection to the network and see if they are seeing any issue with my ability to properly send either individual or group text messages. I did not originally think this to be an issue on my end but several other times over the past few months I have sent individuals text messages that were never received to other people outside of my family. There also seems to be a delay in response from when I send the text message to when my phone shows it as sent; this delay could be up to 30 seconds or so, where normally it would be almost immediate.