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johnbor
Connection Cadet
Joined 4 years ago
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Re: ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE
Mz Red1 wrote: It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I'M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything while in my own house ALL WE GET IS LTE!! Ok your absolutely correct,, So Go ahead Hire a Lawyer and we will all jump on the lawsuit under you.. Make sure you handle the money for us or get them to do in on contingency.. cause Im a little tight on cash right now since Gas is so high..Re: way to see if my tower near me is 5G
tmo_mike_c wrote: Our coverage map will show you where 5G is in your area. To get a better view, search a specific address for more accurate picture of the type of coverage you'll get. Your coverage map is wrong.. No one I know here can coonect with the t-mobile service and get 5G , no one..What I did to get better connection without antenna, Bucket idea
I've had my T-Mobile Trash can for over a year already and did a lot of experimenting with it as far as location and how to get he best reception for the least money. I noticed while I'm 3-4 miles from any tower , I would get very little reception at least anything good while in the house. And I was correct while in the house it was terrible slower than slow lucky to get 1.5 down with 2 bars showing for my primary signal and nothing for my secondary. So, before I jump out and spend a small fortune on an antenna and cables , I took the cheap approach to see if it would even work in my area . I placed the trashcan inside a 5-gallon bucket with a lid on it upside down with one smaller entry hole cut into the bottom for electric and any drainage from dew buildup. While in the bucket I rotated the trashcan to get the best reception and marked it there, I also set the trashcan in the bucket but not on the lid but instead raised it on top a small empty coffee can so if any water or condensation were inside it would quickly drain out before ever coming near the height of the unit. Strapped it down from the winds and snow and now I get a primary signal of -104 dbm which is not that great and secondary signal of -92 dbm whereas now I get a constant download speed of 80-150 Mbps and uploads of 12-19 Mbps.. Been out there for almost a year and doing its job without dumping 4-5 hundred on an antenna that who knows if it will work on the next model that comes out.What I think after months of service home internet
Well after about 4 months of service I have pretty much the same review as many of you. I'm grandfathered into the $50 a month so was hoping it would work out BUT the service is VERY UNRELIABLE , its also NOT CONSISTENT and at some times I might see 30 megs down and .2 up which is terrible for up with lots of latency and yet other times I might get 1-3 mg down with 3 mgs up, quite crazy…It seems to have a SLOWNESS that I just get grasp and no matter where I place the unit, no matter if its sunny, cloudy, raining its NEVER reliable. I was hoping they would get the kinks worked out but my hope is fading fast. My home DSL is not fast but it is consistent and reliable where T-Mobile home internet is NOT. Whoever did their 5G map does not know what they are talking about because even though I'm in the heart of the 5G map, I don't think the unit has ever been getting that speed, even after restarting rebooting or anything else .They also have a HUGE problem with the website for many users that cannot log into there accounts to view status and other features online , they said this would be fixed BUT again it is NOT. I was really hoping that this would work out but I may have to just into another service such as cable or even try the Verizon home unit that is out now. T- MOBILE I hope your hearing this because many of us are just not happy I have a feeling this is something that might die off after a while…Very disappointed in T- Mobile…. Your Customer!SInce last nights update nothing
I received the message they would be doing system update last night and today woke up to slow speed so I unplugged the trashcan and restarted it and now I cant even see the unit via wifi connection to even see inside the unit.. like this on all my computers tried unplugging it over and over and nothing! what now did you guys kill my trashcan?Re: Online account access
gregorynyssa wrote: Spent hours yesterday in 3 different departments trying to set up "T-Mobile ID" so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setupon a slightly different page where the phone number was optional and it seemed to work. I even gotan email to that effect. Now I apparently canlog in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service. This is the EXACT same problem I have that has been going on for the past year and no fix. They are blaming it on that I didn't have a T-mobile phone number before I got my trashcan. They said they promised over and over it would be fixed within the month, THEY LIED! NEVER GOT FIXED and to this day it's still doing the same thing. To circumvent this problem they just send me my paper bill and since Im signed up for auto pay I don't have to access the account. This it T-MOBILES way of FIXING something.. TERRIBLE! I feel for you but until they do something we screwed! If they do fix it for you I would love to hear how please..
