Forum Discussion
14 YEARS OF LOYAL T MOBILE MEMBER AND THEY DO THIS TO ME? THIS IS LIKE STEALING LITERALLY.
So the title says that and here I will extend more. these guys want your money so bad, they are sending me an another month to pay even though I closed my account and paid my month blll early(it ends...
Hey there. Dealing with any company after cancelling service with them can be a highly frustrating experience, but we should be making that process easier and reducing the headaches that come along with it. The final bill can be especially confusing, especially when you make sure that there is a $0 balance when the cancellation takes place. I think that @gramps28 gramps28 was just trying to explain that the due date for the bill is not the last day of the bill cycle. That is a really confusing statement so let me explain a little further.
Since you have been with T-Mobile for 14 years, your account was most likely "bill arrears" which means that the bill cycle opens on day 1, closes on day 30, and then your due date is about three weeks later. Since your due date was the 6th of each month, that means that your actual bill cycle dates are from the 14th of each month to the 13th of the next month. For example, your bill that was due Feb 6th would have been for service on December 14th through January 13th. You cancelled service on January 30th so your final bill would be the charges from January 14th through January 30th. The best way to really see this is to take a look at the paper or pdf bill. In the top right corner, there is a spot that says bill period. One the second page there is also a spot that says Regular charges and has a date range there.
It is great that you have been able to pay the account early. I don't have account access here through the Community, so I can't see the details of your past payments or credits that you had on your account. I do know that if you had active promotions on the account that were discounting devices, those end when the account cancels and they don't apply to remaining balances. That can lead to a larger final bill than you were accounting for, but it would all be itemized on the final bill that you receive. The final bill will have a confirmation that the account is cancelled and will come to you through the mail so you can keep it for your records.
I hope that this helps clarify why there is still a final bill even though you had a $0 balance on 1/30 when you cancelled.
