account fraud

I have had Magenta Max since Dec 2022

The service stopped working in May 2024. I stopped getting my unlimited data and cell service.

I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. 

I didn't have service for almost a month when i stopped Autopay in June  and announced suspension of my account because I wasn't getting service.

Customer service has been despicable since then.

I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July

I notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier.

T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June.

They continue to charge me 2 and a half months since I last had service

Customer service says the charges are valid on my voided contract and refuse to unlock my phone.

 Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?