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Jillleeann2002's avatar
Jillleeann2002
Newbie Caller
Hace 2 años

Any idea when the real-time usage will be fixed?

I reached out to customer service who said they had engineers working on the real-time usage issue a week or so ago but my account is still not updated. They wouldn't open a ticket for me saying they weren't allowed to open a ticket on this issue. Anyone else know how to get this fixed? Or a time-line of when these engineers will have this resolved? I've never heard of not being able to open a ticket on a problem .

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  • TXUser99's avatar
    TXUser99
    Channel Chaser
    Hace 2 años

    Who knows. Folks have been hearing ‘we’re working on it’ for > month now

  • TXUser99's avatar
    TXUser99
    Channel Chaser
    Hace 2 años

    So my new billing cycle started today.

    Now, when I log in to the Tmobile website and go to Usage (top left), the page that shows is 'Usage Overview' with NOTHING on it. Not even the past billing cycle details are available. 

    In the Tmobile App, when I click on Account - Plan and Usage Details - Usage, it shows the totals for the new current cycle. Then when I scroll down and click on 'View More Usage Details' it shows the Usage Overview page, with NOTHING, not current cycle not past cycle.

    Then when I go back to the Usage page, and click the ‘Show Usage Over time’ under any of the lines, the “Current” total is correct (let’s say 10 SMS), but the Jan total (last cycle) ALSO SHOWS 10.  

    WHAT A SHITSHOW