Forum Discussion
are there any representatives any more?
I've been trying to reach a support representative for weeks now. I've waited over an hour on a number of occasions. SOME times the support line offers a call back (which used to work). Now call back is broken. a few weeks ago they had a recorded message saying as much, but they stopped playing that message a week ago. Chat via the app is worse then the Philippine support group (which seems to be gone).
The CORPORATE stores are no help as they don't have very much account access and rely on the same customer service line that doesn't work.
I'm seriously considering driving to Bremerton and knocking on their door.
Any suggestions?
Greg
Ps: I really don't think this is how to treat costumers, especially one that has been with T-Mobile for almost 26 Years.
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
This is basically a user to user forum with some tmobile moderation that don't have account access.
T-Mobile support (611) will take at least 1.5 hours - if not longer.
T-Mobile chat app will typically disconnect you after ~10 min idle time, and it may take +1 hour to get a rep to respond.
Sadly, if you need technical support, you have to get to customer care on 611 or through media first.
I guess this is why they no longer send texts asking how they’ve done.
I've been going through the same thing. I'm being over charged monthly and I can't get a hold of anyone. This is my last week with them and I've been with them for 15 yrs
