Auto Pay with credit cards ends

I will change to a different mobile service if this happens. I am not linking my debit or bank account to T-Mobile and without the auto-payment discount, it will not longer make sense to keep them. This is a terrible decision on their part. Prepare to lose customers

Gramps, I agree with you

TMobile openly lied to me.  We wre coaxed to switch from Sprint and the deal was no price increase and they'd make sure.  They did this with some crafty discounts, including an AutoPay discount,   5 x4 lines = $20.

We pay our bill with our VISA card that offers a credit card protection on it

So we either lose the abilty to use our VISA and our cell phone protection OR we pay more

We were lied to.

What company do we look at - where are peoiple movung to?

Been talking to online agent about this. They will not accept EFT payments from  bank account or debit card. You have to provide your bank account or debit card information on their website. Thinking that the $10 a month "discount" is not worth it so I will continue to use a credit card.

After all, a company that’s upset about paying credit card fees is the same company that’s apparently too cheap to invest in its security apparatus.

I don't even care for auto pay, I'm paying the $5.00 extra to not have it.  I would not link a bank account to any company either.  With a data hack, who knows what a bad actor could do with the banking details.  I'm new to t mobile and am trying to find out what the snail mail t mobile billing center zip code is to set up my banks bill pay, they want it even though the payment is sent electronically.  Better safe than sorry.  scott.

I wouldn't pay online with a debit card since the debit is linked to your bank account.

Acepto CaptCrunchWhistle2600. I am very willing to forgo any rewards associated with paying with a credit card, but giving my debit card to them is worrisome given their consecutive breach history. You know how many bad actors, internal & external, are ecstatic right now knowing millions of direct links to checking accounts will be available. Their is a huge degree of protection with credit cards versus debit/checking accounts, which funds become unrecoverable. My daughter got hit for for a couple grand in one day because she used her card at target. Bad actors had a blank card….no name, no text nothing...that was a clone from a data breach for a in store purchase. So now we have to start searching for a new carrier, which is a pain. Regretfully,  the lack of autopay discount has put T-mobile rates close to other carriers now. Sad to see really, but I just cant trust them with a direct link to our checking account. Like some above mentioned, we have to vote with our wallet.

Pretty sure I got accurate information.

According to the chat CSR, you can set up an EFT payment *from* your bank account but in order to continue receiving the T-Mo auto-pay "discount," you MUST add your bank or debit card information to your account at T-Mobile. Otherwise, monthly EFT payment *from* the bank account going *to* T-Mo will not qualify for the auto-pay discount. I went over this point several times with the CSR. Bottom line is that it's a money grab by T-Mo. I will be sticking with CC payments.

If I saw some evidence that they were beefing up their security, I’d think about changing the auto-pay method but considering this recent informar it doesn’t look like T-Mo is bothered enough yet to take such steps:

Three different cybercriminal groups claimed access to internal networks at communications giant T-Mobile in more than 100 separate incidents throughout 2022, new data suggests. In each case, the goal of the attackers was the same: Phish T-Mobile employees for access to internal company tools, and then convert that access into a cybercrime service that could be hired to divert cualquier T-Mobile user’s text messages and phone calls to another device.

Why not just have them send you a paper bill and then pay by check (or bank bill pay).  See how much extra that costs them.

Rny71 wrote:

1. They are not ending autopay with credit cards.  They are requiring debit card or ACH info in order to receive the $5/line AutoPay discount.  If you dont mind paying $5 more per line, you can continue paying them whatever way you currently pay them.
2. If the security issue bothers you, just open a second account somewhere that will give you a debit card at no charge - there are options out there, including Tmobile's own MONEY service.  Personally, I just opened a free Fidelity Cash Management account, with no monthly minimums, no charges, and a free Debit card.  I'll use it just for T-Mobile and keep my regular banking separate
3. If none of the above makes you happy, you're free to vote with your wallet and go someplace else.  Keep in mind that Verizon started this a few years ago, T-Mobile is following.. You can probably expect other companies inlcuding AT&T to start doing the same - companies are going to discontinue offering discounts for something that costs them more money, and unfortunately this trend is likely going to continue.

Bro. You literally just detailed how you spent half a day to set something up so you can continue to get the same thing you used to get for free. It's disgusting to be lied about my bill never going up. I used to love T-Mobile. This is so lame.

Mackey wrote:

The way Customer Service explained this to me there is a "go around".  I'm not positive the person knew the truth so anyone else - please chime in.

As long as you “set up” autopay to a bank account, you can make your payment via a credit card ahead of the auto pay date and you are ok.

Has anyone else gotten this reply?

I'll do it if it saves me the discount.  Takes one minute to pay.

Not sure if it will work until tried, but even if that credit card method gives you the discount, you are still exposing your banking info to T-Mobile known for several data breaches.