Forum Discussion
bankruptcy z list
Hi I unfortunately had to file bankruptcy and t-mobile put me on a z list which means I have no control of my account to add lines or change anything.
I never stiffed t-mobile a dime, I pay my bill monthly and have for years. I don't have any devices that I owe/owed on. The only reason they were listed on the bankruptcy is because it asks you to list the payments you will need to keep paying after the bankruptcy.
If I had gotten some debt to tmobile discharged that would be understandable to be put on a list, but the fact I have never not paid them its pretty dumb I can't control my account. Especially considering I couldn't file bankruptcy for another 8 yrs even if I wanted to go through that already terrible situation again.
Why do they put people that are current on all charges and have been for 8 or more yrs on a list that whenever I try to change anything on MY account it says " invalid user role, please check with the primary account holder". I AM THE PRIMARY ACCOUNT HOLDER, I AM THE ONE THAT PAYS THE BILL.
Bigb wrote:
Why do they put people that are current on all charges and have been for 8 or more yrs on a list that whenever I try to change anything on MY account it says " invalid user role, please check with the primary account holder". I AM THE PRIMARY ACCOUNT HOLDER, I AM THE ONE THAT PAYS THE BILL.
From what I'm understanding here is that for some reason they are not seeing you as the PAH for some reason. Contact them through T-force or Twitter to see if you can get this straightened out.
Reach out to the T-Force Team through DM on Facebook or Twitter or give Customer Care a call to discuss your account. This is primarily a peer help forum for customers to get help from other customers.
My guess as to why you were put on whatever a Z List is though based on your description, is because bankruptcy is defaulting on debt. Even though you didn't default on any debt to T-Mobile, you had other debts that you did file bankruptcy for. That impacts your credit worthiness, which can affect your eligibility for EIP's, how many lines you can have, and more.
