Forum Discussion
Billing address not updated after change successfully submitted
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if the can help you. The also are a higher tier of support.
Please understand that I am saying the support rep could not make the change in their system either.
The problem is in the t-mobile system, it's not me that needs help. Others are reporting the same problem. It won't get fixed if customers aren't reporting it in a visible and quantifiable way.
I post it here because I don't use social media.
