Forum Discussion
Billing address not updated after change successfully submitted
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if the can help you. The also are a higher tier of support.
I have a post-paid account, have changed my billing address by logging in to my account, but the bills are still being sent to the old address. I see my new address in the system, I've waited 6 months for it to take effec. , Both phone customer service and going in to a physical store have gotten me people who tell m e it will take effect, but after more than 6 months of waiting, the bills are still going to the old address. I had this problem with another business and they figured out that their system kept an original record from when the account was opened and used that to send bills, not a later record with a new address. TMobile seems to have the same situation. How do we get someone with access to the original record to update it so the bills will go to the new address?
