Forum Discussion
Can send, but not receive text messages via WiFi
Hello, all!
I'm really hoping you can help. I already tried calling Tmobile support, even got escalated to Tier 2, with no luck. My house has almost no T-mobile coverage, so I use T-mobile WiFi when I'm here.
On my iPhone Xs Max running iOS 15.4.1, I suddenly can't recibir text messages (green bubbles) via T-mobile WiFi anymore. I can enviar text messages fine, just not receive them.
I've already tried:
- restarting the phone
- resetting the Network Settings (twice)
- turning iMessage off and on again
- turning Messages > “Send as SMS” off for 3 seconds and back on again
- having T-mobile support reset the line.
I can even enviar text messages via T-mobile WiFi if the phone is in airplane mode, but I still can’t receive them.
This just started happening in the past couple of days.
Help? (And thanks!)
Ian
This is thankfully resolved. I reached Austin via DMing @TMobileHelp on Twitter, and he sorted me out. Here's what he said they needed to do to fix it, for anyone else following along:
Overall we did the cancel location and a resync of the account items for the T-Mobile ID.
Thanks for the assist, Austin!
Ian
This is thankfully resolved. I reached Austin via DMing @TMobileHelp on Twitter, and he sorted me out. Here's what he said they needed to do to fix it, for anyone else following along:
Overall we did the cancel location and a resync of the account items for the T-Mobile ID.
Thanks for the assist, Austin!
Ian
