Forum Discussion
Cancellation dirty tricks
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn't make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred if I canceled mid month.
Same here. I got a rep I Tampa. I'm ok paying to the end of the period, no issues there but a prorated charge on top is a bad joke. I've been a customer for 18 years with seven voice lines and two tablets. I've noticed discounts disappear and frankly am getting tired of it. I called to cancel two lines I rarely use and got the run around.I was going to talk about upgrading service but I think I'll go hunting around for options. John Legere was awesome, Mike Sievert, apparently not so much. Stuck on the phone for a ridiculous amount of time trying to get a simple thing done.
These people are crooks. I spent an hour on the phone today trying to get someone to unlock my handy dandy Takeover Protection, which they sell to you as a free service when you buy a phone, saying it will keep people from hijacking your phone number. What it will really do is allow TMobile to hold your phone number hostage not allowing you to switch to a new carrier while they make you jump through all kinds of nonsense hoops in order to turn their wonderful "service" off, sitting on hold for 15 minutes at a time while I get juggled from one customer service agent to the next. I can't wait to get away from this company. I have been with TMobile for 17 years straight, they should be rolling out the red carpet for me and instead I'm getting this nonsense runaround about removing a simple function from my phone. This is horrid customer service and I will not give these people my money any more.
Canceling a line or account reminds me of the episode of Friends where Chandler was trying to cancel his gym membership and they wouldn't let him. Finally Chandler took Ross to the gym to cancel and a female instructor talked Chandler is staying and got Ross to sign up for a membership.
Called back and the rep looked at my account and said that it showed that I was going to "think about canceling". The first call I said I would wait to cancel at the start of the month since the rep lied and said that would save me money. But then thought that didn't sound right and I called back and the second rep said she would cancel - and didn't do it. Only after I persisted in saying to this third rep that I had called twice did the rep acknowledge that she saw a cancellation request. And she also tried to talk me out of cancelling and I had to make an issue of getting a refund for the charge I got because if the unfulfilled cancellation request.
Which just makes what the Phillipines reps were saying dirty tricks. T-Mobile is trying to not just get us to not cancel a line - forcing us to call where they can try and talk us out of it - they are trying to get a little extra money if they can't talk us out of canceling. Suspending a line adds a charge. Cancelling at the start of a month due to a lie about a charge for cancelling in the middle of a month adds another month bill. This is stealing. And EVEN WORSE - THE SECOND REP NEVER CANCELLED THE LINE!
Tmobile doesn't prorated final billing so if you cancel in the middle ox your plan you will pay for the whole month.
Also you don't want to cancel the first day of a billing cycle because of above instead you want to cancel the last couple of days of the billing cycle.
