Forum Discussion

Peaches2000's avatar
Peaches2000
Newbie Caller
Hace 3 años

Cannot receive text from one contact, not even showing up in line usage

I recently bought a new phone, Galaxy S21, and now I cannot receive texts from specifically my daughter's phone. She can receive mine, I can't receive hers.

We are on the same phone plan, she also has a Galaxy S21 phone, she is not blocked on my phone, we can call each other, but only she can receive my texts. We shared screenshots on another app to compare, and her texts to me show delivered on her end.

When I look at our TMobile bill line usage for our numbers, I can see the outgoing text to me on her line, but no incoming text from her on my line. I experimented with blocking another number and having them text me, to see if it would show up in line usage as incoming text, despite being blocked by my phone, and it does. My daughter's texts to me do not show up at all.

Does anyone know what would cause her incoming text to me to not show up on my line usage? It's not getting to my phone, but it is not even being recognized by TMobile on my usage. Again, her line usage has her texts to me as outgoing.

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Do you have another texting app set as your default texting app?  What texting app are you using and is it the texting app that came pre-installed on your device? 

  • Yes, I am using the Samsung texting app that was installed on my device.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Give Android Messages a try from the PlayStore to see if that fixes it.  

  • Try turning off Scam Shield. It seems that it's filtering some texts by mistake.