Change auto pay date NOT billing date

They selected autopay dates, I select them on dates that my SS is in the bank so the payment doesn't bounce and that's just dumb. Retired people get their SS and retirement on specific dates, Being retired we don't get a weekly paycheck so we try to pay when the money is available. I had a recent bank account breach taking everything I had from last month leaving me with no alternative but to wait for next month with no phone. Inflexible would be the best description of T-moblie's system. When I get this straightened out I'll be re evaluating my telecom needs.

I only had T-mobile internet for a couple of days. I cancelled because my current internet service matched the price when I called to cancel. My equipment was promptly returned a few weeks ago. Today you tried to debit a payment out of my checking. I dont get paid until the third so thankfully it was declined. The T-mobile sight will not let me in to cancel autopay. I called customer service to have them take care of this and they said I needed to go to a T-Mobile store. Why? You certainly did everything over the phone ehen you sold me internet plan. Ayuda

SpaceyLacey wrote:

syaoran wrote:

The autopay feature is based on the billing date.  Instead of changing the billing date though, you can choose to pay your bill early, like I do.  Leave autopay enabled so you still get the discount.  Log in to your my.t-mobile.com account and pay your bill manually through the website.  Once it is confirmed, it will not process the autopay for the 7th if you make your payment on the 2nd.  Timing is important though.  If you pay it on the 4th or the 5th as an example.  The autopay process will have already started so paying it a couple of days early won't stop it from processing the auto pay.  

So basically if I pay before the 4th it won't mess up my discounts, and I won't be charged twice for that month? Just making sure I'm understanding correctly lol. 

I pay mine more than a week early every month.  It doesn't mess up anything  You just need to remember that autopay starts to process two to three days prior to your autopay date.  If you pay it before that point, autopay will not process and you won't be over paying.  

syaoran wrote:

The autopay feature is based on the billing date.  Instead of changing the billing date though, you can choose to pay your bill early, like I do.  Leave autopay enabled so you still get the discount.  Log in to your my.t-mobile.com account and pay your bill manually through the website.  Once it is confirmed, it will not process the autopay for the 7th if you make your payment on the 2nd.  Timing is important though.  If you pay it on the 4th or the 5th as an example.  The autopay process will have already started so paying it a couple of days early won't stop it from processing the auto pay.  

So basically if I pay before the 4th it won't mess up my discounts, and I won't be charged twice for that month? Just making sure I'm understanding correctly lol. 

The autopay feature is based on the billing date.  Instead of changing the billing date though, you can choose to pay your bill early, like I do.  Leave autopay enabled so you still get the discount.  Log in to your my.t-mobile.com account and pay your bill manually through the website.  Once it is confirmed, it will not process the autopay for the 7th if you make your payment on the 2nd.  Timing is important though.  If you pay it on the 4th or the 5th as an example.  The autopay process will have already started so paying it a couple of days early won't stop it from processing the auto pay.  

I had the same question…..