Forum Discussion
Charge me twice for the same bill
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a check to T-Mobile, but after a week, T-Mobile charged me again on automatic payment. Now, I looked up my bank transaction history, it shows that on July 23th, I have been charged twice for my bill $12.30. I have called Customer Service and asking for refunds, but they said that the system didn't show any information about the bill so they can't help me for refunding and suggested me go back to the T-Mobile store for help. I did go back to the T-Mobile store, but the staff said that they are unable to refund the bill and suggested me called back the Customer Service again. I gave a call to Customer Service. finally, I still got the same response as the first time I have called, Their system shows that there is nothing about this bill. I am so disappointed and it wasted me a lot of time. It makes me feel like so dark. The company charge my money twice and then said no information/payment about this bill?
Sorry to hear that you were charged twice! It sounds like your auto payment went through before your check arrived to us. We can take a look at your payment history and issue a refund if there was a double charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team since they will be able to securely access your account and do a thorough investigation.
I'm extremely frustrated as well. I'm reaching out to others to convince them to have T Mobile investigated. You can contact your local news or national news. If more people report this issue we could likely get it resolved. You are welcome to choose your own news agency but here are a couple to get started.
https://help.foxnews.com/hc/en-us/requests/new?ticket_form_id=360000485774
Buyer BEWARE T-Mobil is still doing this. They take a automactic payment. And then three months later call and threaten to cut off service if you do not pay another three months. Total scam. And they do nothing to help you. They will refuse to even look at my account that shows I have paid each month or my credit card statement that show I paid. They now owe me about $500.00, I asked to set up a appointment with a MGR at a local store, they told me to do it. I tried but they refuse to even return a call back. Later I am going to all the Tmobile stores and Post their names of the one's that refuse to help. I am also making logs of my calls and communicating with my Credit card company who says it is fraud. They are ripping a whole lot of people off. BEWARE!
They are double charging a lot of people, I have the records that I paid with auto enrollment. They took the money and contacted my Credit card CO. They verified with statement that I paid. And then in three months time, T mobile will threaten to cut me off unless I pay more money. I just paid another $121.00 even though I paid my nothing bill. Before they wanted the same. I can do nothing. I tried to set up a appoint with customer service at one of the locations and they refuse to call back.
This is extortion. I have alerted my Credit Card company of Fraud. What they are doing is totally illegal. I am documenting every thing. Beware they will do this to me and have done it to many others.I have spent hours trying to just get them to look at my receipts and they REFUSE. They tell me they do not care, pay them the extra money are they will get a judgement and suspend my service. One I give them the extorted money, They refuse to give a receipt or acknowledge that I paid. Yes my bank has a record.
I have been with T-Mobile since 2006 and have been experiencing issues with billing in the last 4 months. I know my $139 bill was past due but even if they added another $139 for a past due bill that is nowhere near the amount they keep billing me that I keep paying. Example: I made $354.33 worth of payments between 1/22 and 2/9, $239.21 between 1/5 and 1/15, and another $200 between 11/30 & 12/14. I cannot for the life of my understand how they can claim I am 2 months behind trying to charge me 2 ½ more bills now. I paid $791 over the past 3 months. I should not be behind or if I am, maybe a partial amount for 1 bill. When I made my last payment 2 weeks ago, my balance was $99.21 so how are they charging me $210 past due and $349 with new bill. T-Mobile is becoming a show and I am about to report them to the BBB.
This just happened to me as well and this process has been a nightmare. I have been with them 6 years and the just keep telling me i only see one charge even after i confirmed with supervisor on the phone (with my bank on the phone)) that it was in fact charged twice and it posted. They stated they are trying to help and then asked me to fax something. When explained that i did not have a fax they asked me to go to the library. When i again explained, they didn't have to go to the library to taken y money if they could give it back. Hasnt been that long but we will wait and see, so disappointed. And to make it worse no mention of anything for the headache waisted all day on the phone for nothing.
