Forum Discussion
Customer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25t...
aside from taking her back down to a physical store you can try contacting them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support instead of the tier 1 call in agents.
also if you havent already you might have your mom put you as another allowed person on her account to make changes..that way youre on both and can make the changes for her without having to include her...since you dont have a line on her account im not sure if they can assign you as the primary account holder of hers account...maybe?
tony48 wrote:I want to cancel one line . The number i want to cancel is :(714) 406-8020. Please help me! Thank you!
contact TMO either through calling in, physical store or through one of their social media platforms.
and unless you are wanting to cancel the line and number permanently and not moving it to another carrier stop posting phone numbers..fully public site so everyone and their mom now has it..
