Forum Discussion
Customer service "Groundhog Day" with unresolved problem
I’ve been trying to transfer an EIP (Equipment Installment Plan) from my mom’s account to mine. Started the process by calling customer service on September 6th. Failed.
Called again on October 25th, then on October 27th to re-initiate the process. Failed. Had to drag mom (aged 81) to a local store to verify her ID and get a new PIN number. Called November 7th and was assured the transfer would happen. Failed.
Called again November 17th and was instructed to drag mom back to the store to reset the PIN. Did that. Called again on November 26th and was reassured -- for the fourth time -- I'd get an email and a follow-up phone call to complete the EIP transfer. Got neither. For the fourth time.
Any suggestions on what to do about this? How do I reach a COMPETENT person? Or maybe get T-Mobile to simply drop the EIP altogether and credit the balance due since they've effed this up so badly and wasted so much of my time, not to mention the aggravation they've caused?
I appreciate any and all advice.
aside from taking her back down to a physical store you can try contacting them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support instead of the tier 1 call in agents.
also if you havent already you might have your mom put you as another allowed person on her account to make changes..that way youre on both and can make the changes for her without having to include her...since you dont have a line on her account im not sure if they can assign you as the primary account holder of hers account...maybe?
Man, I feel your pain. There is nothing easy with T-Mobile, especially when the "Experts" tell you right up that the information you are getting from T-Mobile is not true.
