Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

I am a primary account holder and it’s still not updated for me. 

Ducoboskso wrote:

Flaca wrote:

Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.

Nope! I am a primary holder. Still same and not  updated after 1/27.Whenever I complain to them, they are going to  contact tech dept and tell them that will fix it. But they don't seem willing to fix this problem.

I have even tried to contact the tech department but they never send me over 

¡Por supuesto!

I don’t blame you. If they don’t fix this I’m going to another carrier as well. 

VPass1969 wrote:

I don’t blame you. If they don’t fix this I’m going to another carrier as well. 

Someone mentioned reporting them to the BBB. Sounds like a good idea.

True, but unfortunately I;m afraid it will do nothing. But doesn't hurt to try

Againnagain wrote:

I contacted customer support on this issue and was gaslit by the agent. She tried telling me that the current cycle's details have never been available; only completed cycles. I asked to speak to a supervisor and was told the same thing by the supervisor. The supervisor told me they would send me a download of my current usage details, but I never received that or heard back from the supervisor.

So a notice to whoever from TMobile monitors these chats: If there is an issue, please just tell me that and that you are working on fixing it. Don't lie to me and hope I don't remember the many times that i have accessed my call details in the past. This treatment, in addition to the terrible signal strength I've had lately (and especially after my CellSpot crapped out on me), has me thinking it may be time to take my business elsewhere. 

Hearing that someone told you the details were never available took my breath away! Usage details have been available in the past, there is a known issue, and they will be back! I have been using the feedback that I see throughout the Community to speak up about this situation to our software teams and we are working together to find a solution. I know it is taking more time than expected and that is frustrating for many people. I hate to think that people are cancelling their relationship with us over it. 

I am doing my best to advocate for a faster resolution and I appreciate your patience and kindness as we get this fixed. I'm closing this thread for future comments, but I am still keeping a close eye on the impact this is having and will continue to provide updates as I get them on this other thread: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile