I've had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.Anybody else noticed the same expiration date being shortened?Was there a system change/upgrade that T-Mobile did during 2021 that you're aware of?How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.I'm also curious how many Legacy Pay As You Go users are still around?Thanks for any reply and help in advance and Happy Holidays!

"My question is if i do get a new phone will i lose my Pay As You Go plan?"You should be able to keep your legacy plan. It was years back when I had to get a new SIM to get the smaller size options. It was (still is I hope) the case that you could contact T-mobile and have them switch you plan to the new SIM without issue. It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.

Mine is happy now. I waited until it was closer to the early expire date to try adding the smallest amount. Selecting $1.00 to add (used to be $10 minimum of course) did work. Note that it is actually $3.50 due to tax/fees. But the main thing is that my expiration did extend a full year. So if you don't really need to add more dollars/minutes then it seems to just require $3.50 each year to keep it running.

I just added $10 to my $112 balance on my Legacy Pay As You Go Plan, that was expiring in 1 day. And, the entire plan was extended by 1 year, as it should be.

I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have.I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn't aware of an issue with the dates until I read this thread.I came here looking for info on changing my phone. I have an old (really old) Samsung E105 flip phone and I suspect with the shutdown of 3G it's going to stop working very soon and I'll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan?I don't want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it.I'm just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I'll be stuck with a phone I don't want. I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid)In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.

hellokitty04 wrote: "I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have." I agree with magenta9868641, above. I recently went from a bar phone (don't laugh. LOL) to a flip phone and needed a smaller SIM card. I tried cutting the larger SIM card down as others have done, but it didn't work for me. So, I ordered a new SIM from T-Mobile which works great. When I added $10 to my account to, the minutes were updated to another year.As magenta9868641 wrote, "It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.".

Expiration date bug for Legacy Pay As You Go?

kdawg
Network Novice
Hace 3 años
it’s been almost 2 weeks.
they still haven’t updated my expiration date on my paygo account.

they did add a note to my account, which any rep can see, noting that my expiration date should be december 2022.
so we’ll see how that actually plays out if this crap isn’t fixed by March.

I asked the phone rep if they are actually able to override the expiration date if this isn’t fixed by March, and the rep said yes they can.
I will call again one of these days and ask again if they can override.

I think these phone reps don’t really know wtf they’re talking about
vkwong
Network Novice
Hace 3 años
Well, 72-hours have passed and my accounts have NOT been updated correctly like the phone rep said it would. I think you are right, these phone reps are just saying things to pacify you so you'll go away. I am now doubtful the problem will be fixed automatically.
xwangster
Network Novice
Hace 3 años
I just refilled my legacy pay as you go account and instead of a 1 year expiration it is now only 3 months. what has everyone done to get this resolved? calling seems pointless with a wait time of eternity.
kdawg
Network Novice
Hace 3 años
call the tmobile hotline and complain, and have them add a note to your account about the expiration date.
of course, this is not the best solution, and your account will still show the incorrect expiration date, and you’ll have to check again next month.
kdawg
Network Novice
Hace 3 años
WHERE ARE THE T-MOBILE EMPLOYEES ON THIS BOARD WHO CAN HELP US WITH THIS?????
Kingo
Network Novice
Hace 3 años
Today 01/10/22 added $10.00 to my Legacy Gold account and it correctly stated expires 01/10/23
kdawg
Network Novice
Hace 3 años
maybe for new refills it shows correctly
but those of us who refilled the last week of december still show incorrect date
JoCo
Network Novice
Hace 3 años
Can anyone find the place where you can see the various options of amounts to add and what texts/talk time that would give you, plus expiry dates? I have had a Legacy Gold for years which is super helpful when traveling back to the USA for short stints (living abroad mostly) and do not want to lose this number/account.
oleansher
Network Novice
Hace 3 años
I can't find anything on-line, but I just added $10 to my legacy gold account, plus $2 for "tax", and I got an additional 365 days. When I look at Payment Activity, Not Activity Log, which goes nowhere, I see that they have deducted $.10 per minute for voice calls and per message on my previous activity. Kinda in the range for what the Gold account used to be. I doubt I would get a lower rate per minute for a larger refill, like Gold used to work, since they just show the money in the account, not the minutes or messages, but I don't need many for this phone anyway. JSher10013
magenta9868641
Roaming Rookie
Hace 3 años
I noticed due to getting a new phone and then finding that #999# did not work. I eventually tried #225# and that did show my balance but it also showed an expiration this month (6 months early). Checked my account page and it shows the expire in May. On hold with PAY-AS-YOU-GO support @ 1-877-778-2106.