Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.
Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.
It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.
Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.
- Anybody else noticed the same expiration date being shortened?
- Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
- How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.
- I’m also curious how many Legacy Pay As You Go users are still around?
Thanks for any reply and help in advance and Happy Holidays!
Also have a prepaid legacy plan, minimum $10 for one year.
Went to the store today to add $10 to keep the account active for another year. After paying, saw the resulting paperwork with an expiration date of 3 months (3/26/22), not the full year I was expecting. They said it was because of a new system that went into effect this year.
Had the store employee call their customer service. Because of the wait time (~2 hours), I asked that when the employee gets a reply, to call me.
They called a while later, and left the following message:
I will check back at the store next week, to fully insure that the expiration date is now truly one year, instead of three months.
jgtr wrote:
Same here, just updated and got the 3 month expiry. Guess I'll try calling later - don't have signal at the residence, so have to drive into town.
i have a feeling this error is not gonna get fixed promptly.
they really screwed up this expiration date for legacy users.
Easiest way to contact Tmobile support is by using messenger on one of tmobile's social media platforms or scroll to the bottom of this post where it says connect with Tmobile and select the appropriate icon you want to use.
Same here, just updated and got the 3 month expiry. Guess I'll try calling later - don't have signal at the residence, so have to drive into town.
i just refilled my legacy account, and it got shortened by 9 MONTHS !
my refilled minutes are supposed to last 1 year, but they only gave me 3 months.
i use my legacy phone as a backup phone as well, since google voice has free calls and text
