Forum Discussion

Dailey_s_Pool_S's avatar
Dailey_s_Pool_S
Newbie Caller
Hace 3 años

Fileing A Claim on Stolen Device "IMEI" ??? Cant find it

My Iphone 12 was stolen and i have 360 protection. I am fileing a claim and incident information but im stuck at the Provideing  the IMEI 15 digit number. I dont have it and its not on my T-mobile account billing page how do i get this information w/o possesion of the phone so i can complete the claim process????? Anyone please help its for my business

  • gramps28's avatar
    gramps28
    Router Royalty

    Report it as loss or stolen in your Mytmobile account and the imei should be there.

  • BS420's avatar
    BS420
    Transmission Trainee

    T-Mobile knows your IMEI numbers. I know this because they falsely reported my devices as lost/stolen when I owned them free and clear of debt, with no contract obligations in retaliation for me reporting them to the FCC. They might deny that they have this info, but they do. Not sure if they are getting insurance money when they falsely report devices as stolen, or even legitimately do that. Someone should look into that.

  • syaoran's avatar
    syaoran
    Transmission Titan

    The IMEI would also be on the box that the phone came in.  The IMEI of your device might also be attached to your Apple account.