Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I still own/use my original iPad and never used another data plan/carrier other than the original T-Mobile FDFL. On June 7th, T-Mobile emailed me that "You recently deleted your Mobile Internet account. If you would like to create a new account at a later point in time, you can use the T-Mobile ID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account." I called them on July 10th to let them know that I did no delete my account and asked them to restore the FDFL. Today is July 28th and I'm still waiting. Every time I call, the customer service rep says they have escalated my ticket with "Engineering" and that someone will call me back in 48 to 72 hours. Still no callback as of today.
