Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I finally got this resolved with T-Mobile after 4 months by filing a complaint to the FCC: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744. Too bad it came to that, but the person who eventually called to help me was very nice and advised that T-Mobile really does have a process for reinstating the Free Data For Life plan. First, I provided him with the IMEI number of my device, my SIM number and my phone number and he then mailed me a new SIM card (for free). Then I called back to confirm the SIM card number and he ported the phone number from my other SIM (not necessary, but it was my preference) and re-activated the plan. Then I popped in the SIM and everything works just fine. Under no circumstances should you let anyone set up a "dummy" SIM for you or give you another date plan to use while you wait for them to fix the issue. That's what happened to me initially and it made the whole thing more complicated and time consuming than necessary.
