Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I said that "in 2013, T-Mobile started giving everyone who was using a tablet on its 4G LTE network 200 MB of data per month, called "Free Data for Life", which was effective for the time the customer owned the device, so long as the device was not used on another carrier's network. I purchased an iPad from Apple on XX/XX/XXXX and received this Free Data For Life promotion. I always used the iPad on T-Mobile's network and I still own the device, however on XX/XX/XXXX, T-Mobile cancelled my Free Data For Life." I then provided the names and dates of the individuals I spoke with at T-Mobile customer service and what they told me. I also uploaded my iPad purchase receipt, the email that T-Mobile sent me when they cancelled the plan and a pdf of an online article that described the plan.
I hope this is helpful.
