Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.
Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.
I don't seem to have much leverage since it's not like I can ask for a refund...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
@sak1364 I never heard back from T-Mobile on the promised reinstatement of my summarily cancelled Data for Life program so I filed an FCC complaint and will try and update here with any results.
I received account cancelation email on Thursday and my ipad 200MB FREE FOR LIFE quit working. I called t-mobile prepaid support, gave them my ipad phone # and pin # which I had recorded when first setting up the FREE account, and they then reactivated my ipad phone #. At that moment, I received another email saying "welcome back". t-mobile support was then asking which plan I wanted to add, and of course there were no FREE options, so I declined. HOWEVER, my ipad is getting FREE internet again. SCORE!!!
How can I get an engineering ticket open so I can get mine restored? I never got any email saying my account was deleted but I can't connect to anything either. So much for the whole "Free data for life" claim. Either T-mobile live up to its claim or they'll find themselves on the wrong end of a class action. I'm hoping Tmo_Darren is still working there so he can hopefully help.
Free Data For Life on my Alcatel tablet stopped working May 15, 2022
I received an email telling me that You deleted your Mobile Internet account.
That is a joke. I did not delete the account. T-Mobile deleted the account!
I tried calling but the Customer Service Rep was unhelpful. They wanted a PIN which I never had.
T-Mobile mentir about Free Data For Life. 😡
A year or two ago it showed my free data line was expiring. I called T-Mobile and they said it was just a glitch in the system and would be resolved. I called multiple times and they said the same thing every time. Then the free data for life disappeared and no amount of escalation or tforce could help with it. They kept blaming it on random things and couldn't put it back on. Eventually I gave up and it was pretty frustrating.
Tsmurf wrote:
A year or two ago it showed my free data line was expiring. I called T-Mobile and they said it was just a glitch in the system and would be resolved. I called multiple times and they said the same thing every time. Then the free data for life disappeared and no amount of escalation or tforce could help with it. They kept blaming it on random things and couldn't put it back on. Eventually I gave up and it was pretty frustrating.
I did get an email from T-Mobile that the FDFL account was restored. This was a few weeks later.
By then it was too late. I had already given the tablet away.
Just as well. The Alcatel tablet had only 4GB of storage space. After all the required apps, I could only install 1 or 2 other apps.
But it sounds like FDFL is a T-Mobile broken promise. Pathetic.
