Group texts won't send

Same as above, just started a couple days ago for me using Samsung Galaxy S20FE and Samsung messaging.  No one in my group text strings see my messages any longer.  Looks fine on my end - message sent time stamp but they see nothing.  One on one individual texts are fine.  My phone was purchased directly from T-Mobile.  So frustrating...

Update - I just got off the phone with T-Mobile.  They reset/refreshed me to the network and my group text worked!

That’s great news, @Keyser!  I don’t want to have to sit on the phone with support but I suppose if that’s the fix I’ll have to call.

@Keyser Okay I did the same thing.  I called and told them the issue and asked them to refresh my network settings.  They did and now group texting works!  Thanks for the tip!

For anyone else that needs to call, it only took about 10 minutes.  When they did the reset the call to them hangs up. Per their instructions you need to restart your phone and wait for their call back.  Then they ask you to test group texting again.  At least this is how it worked for me.

¡Buena suerte!

marjaneh19 wrote:

I have had this issue for a year now on my Samsung S22 Ultra. The only way it works is to keep switching between Wi-Fi and Data. I tried google msg, Samsung msg,… Issue is on all. The only thing I haven't tried yet is switching to eSIM. I have the physical sim card. Does anyone with issue using eSIM? 

Did you try the fix in the messages just prior to yours? Call T-mobile and have them refresh your device on the network.  Tell them you read in the forum here that it is the fix working for others. I did yesterday and it worked for me.

Thanks, fireguy, but I don't think that's the issue or it would happen more often with group texts. This is intermittent, and I use data all the time so it is turned on.

Sending messages in group message already notifies a lot of people so I can see why you don’t want to send multiple shorter messages and cause phones to ring off the hook. lol 

The size limitation for outgoing messages is 1MB. A picture could easily be over that, but I highly doubt two paragraphs of text would get you there, so I doubt that size is the issue here. Since the conversations are ongoing, we know it is not an issue with the phone number or message being blocked by the receiver(s). Good to know that the data is working so we know it is not the multimedia aspect of the message causing the hiccup. I suggest these things from here:

• Make sure that the phone software and all the apps you are using are fully up to date.
• Make sure that you have at least 10% available memory space available on your phone. Once space fills up, everything can start to act funny in different ways. 
• Delete old text messages. AS MANY AS YOU CAN. I especially would start with the conversation threads that are having the most issues (delete the conversations completely if you can). Even if you have plenty of available space on your device, when you have too many messages on your phone, sending and receiving can be unreliable and frustrating. I know that a lot of information in texts can be important to save, so explore the different ways to back up the info before you delete it. You can take screenshots and back those up to a cloud, use a third party SMS backup app, or some other idea that I may not even know about. You mention a few different messaging apps, so I encourage you to delete messages from those as well. 

Deleting messages can be stressful and time consuming, but in my many years working tech support here at T-Mobile, I have seen it work more times than any other tricks I have tried. 

I hope this helps. 

@HeavenM 
Thank you for the suggestions, but I don't think they'll help. I'm not sending pictures, I update apps automatically and any time I see updates available--and I keep the phone updated too, my phone is a new Samsung Galaxy S23 Ultra with almost 2/3 of both memory and storage available, I winnow my texts regularly, and the other messaging app I have tried (Google Messages) is disabled if it's not the default so there are no messages there.

I do maintain about 10 group text strings because they're all groups I communicate with regularly, but I delete everything else within a couple of days. (Side note: I wish Samsung Messages would permit naming groups, as Google Messages does--it would be SO much easier to figure out which group I want to communicate with.)

I also have an occasional issue where a reply to a group comes in as an individual text (contrary to my group settings) with a blank subject and hangs on "Downloading." That plus the problem outlined above really lead me to think this is a T-Mobile problem.

I don’t have any issues sending MMS messages with my s23 Ultra.  I use Pulse though and I have long messages over 3 messages long set to send as an MMS and the picture/video size set to 700kb.

It's great that you are regularly deleting messages. I have seen some phones that have tens of thousands of messages and it really makes things freak out. 

To check the T-Mobile side, you would have to contact customer service with specific examples that include date, time, location, and phone numbers included in the message that fails to send. They can file a ticket so the engineers can review the specific messages that fail and can find when/where the failure occurs.