you can also contact them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support over the call in tier 1 support agents.
either choice contact them through their messenger..not on their home page.
Forum Discussion
How do i get someone to help me with billing issue?
Ever since we switched to T-Mobile a few months ago, our bill has been incorrect. We have spent countless hours on the phone with various T-Mobile representatives and nobody seems to be able to help us.
Supervisors have called us and promised to call back the next day and they don’t.
Do we have any recourse other than cancelling our service and going to another provider?
you can also contact them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support over the call in tier 1 support agents.
either choice contact them through their messenger..not on their home page.
you can also contact them through one of their social media platforms like Facebook or Twitter..this lands you with tier 2 support over the call in tier 1 support agents.
either choice contact them through their messenger..not on their home page.
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter? They are a higher tier of support than the reps on the phone
You can either sign into your account at My.T-Mobile.com or via the T-Mobile app. Select Contact Us and use the chat. Also, you have a better chance of getting someone that can help by calling earlier in the morning.
I have had this company for over a year and my Bill is never the same either. I have 4 lines I haven't changed anything on my account. And like you nobody can explain why my Bill is always different.
Vsquires66 wrote:
I have had this company for over a year and my Bill is never the same either. I have 4 lines I haven't changed anything on my account. And like you nobody can explain why my Bill is always different.
Have you looked at the bills to see what the difference are? Then you can see what the charges are and call Tmobile. One of the users might be charging apps to the account.
I have ALL of my lines blocked to where NOBODY CAN do charging apps. Plus I have filled a claim 6 months ago and it still hasn't been resolved on a phone that was damaged and someone stole the card and put it in a different phone so they WON'T REPLACE THE ORIGINAL PHONE. YES I HAD INSURANCE ON THE PHONE. This company is horrible to work with.
I NEED to get ride of TMobile. I'm on a corporate plan, not once has my bill been correct. Service is horrible. Does anyone know how I can get to a person since they've now shut down their chat?
What a joke wrote:
I NEED to get ride of TMobile. I'm on a corporate plan, not once has my bill been correct. Service is horrible. Does anyone know how I can get to a person since they've now shut down their chat?
