Forum Discussion
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simp...
I’ve been with T-Mobile since 1996, mostly because of their excellent customer service and I always have bars, even when no one else in the room can get service.
Since they've moved a lot of their customer service off-shore, the service has plummeted. You can still get a rep in the US, but I've gotten a lot more off-shore. I wouldn't care if I had someone from the US or Phillipines, etc., except THEY HAVE TO TRAIN THEM!
I've never had any trouble getting quick, accurate help from the US trained team. I've never had an issue corrected within one phone call when I get off-shored. This is a serious customer service issue that didn't happen prior to the T-Mobile/Sprint merger. Telling the FTC that the merger would improve customer service was an absolute lie.
T-Mobile, FIX IT!
