Forum Discussion
How to activate a new simcard?
Hola,
I have a new sim card and one tmobile activation code. How I can to activate it? I can't find a special link on the tmobile.com.
You will need to follow these steps and most likely reach out to care in order to activate the SIM. Please keep in mind that if you do not have a way to verify a one time PIN that they will send to a line on the account, you will need to go to the store and present a photo ID in order to get it activated.
I spent 5 hours on Chat and 3 hours on the phone and not one person can help me. I have been a Sprint customer FOR 20 YEARS AND AM BEING FORCED TO CANCEL MY CONTRACT because my T Mobile SIM CARD will not work on our phones because we live in a rural area, our old SIM cards work just fine. GREAT IDEA T MOBILE I will be notifying all the social media sites, yelp, yellow pages, etc. Better Business Bureau, Pissed Off Consumer and Everyone on the Internet that I can find on how you have treated a 20 year customer. What poor customer service. Unreal.
You will need to follow these steps and most likely reach out to care in order to activate the SIM. Please keep in mind that if you do not have a way to verify a one time PIN that they will send to a line on the account, you will need to go to the store and present a photo ID in order to get it activated.
I did everything to change an old junk blackberry device and got a new sim card. BUT after hours of checking on site and customer service they could not help. They can not even speak properly and mumble. T mobile may be the lousiest business ever ripping off consumers. I wish I never have to deal with your horrible customer service.
Changing a sim should be simple but you make it horrible. SHame on you and I will never forgive you for wasting my eveningYikes! I hate that you had a bad experience trying to update a SIM card. You are absolutely right that it should be a very easy process. I know I can't change what has already happened, but were you given an explanation as to why your Blackberry couldn't be activated? If you provide me with the Model/Style of Blackberry, I will be glad do some research and see if you have any alternatives.
no way to follow website's advice (due to it now being outdated) guess I have to call since I can't activate it online now? [Teléfono > Change SIM is not an option under line]
¡Hola, @magenta10136930!
What type of account do you have (prepaid or postpaid)? If prepaid, that's likely why you're not seeing the option and in that case I recommend you Community-2153.
BamaGirl wrote:
I spent 5 hours on Chat and 3 hours on the phone and not one person can help me. I have been a Sprint customer FOR 20 YEARS AND AM BEING FORCED TO CANCEL MY CONTRACT because my T Mobile SIM CARD will not work on our phones because we live in a rural area, our old SIM cards work just fine. GREAT IDEA T MOBILE I will be notifying all the social media sites, yelp, yellow pages, etc. Better Business Bureau, Pissed Off Consumer and Everyone on the Internet that I can find on how you have treated a 20 year customer. What poor customer service. Unreal.
I'm trying to activate a sim card for my Audi Q7 . I don't have a cellphone with T-Mobile my cell phone service is with Verizon. I try to activate sim card online and they want a phone number! I just want a data plan. I've been told T-Mobile had a good cheap Data plan but this hassle I'm having to go through is not worth it! I see how T-Mobile did you Bamagirl and it shows just how T-Mobile is! T-Mobile do not care for the consumers! I just don't know why I can't just activate my SIM card without a cellphone and a cellphone number??????
